IQVIA

Site Support Engineer 1

IQVIA • $46K — $115K *
Marietta, GA 30062In-Person
Information Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or related field required.
  • Experience with PC software (Microsoft OS and application suites) in a network environment or equivalent combination of education, training, and experience.
  • Intermediate knowledge of Microsoft server, workstation, and networking technologies.
  • Intermediate knowledge of industry standards for system and network administration.
  • Excellent verbal and written communication skills at an intermediate level.

Responsibilities

  • Recreate user problems to resolve operational difficulties and suggest system modifications.
  • Escalate complex issues to management, providing crucial information on severe problems.
  • Adhere to IT policies and procedures, ensuring alignment with systems and goals.
  • Offer creative solutions, recommending procedures to enhance efficiency and user satisfaction.
  • Train end-users as needed on IT procedures and systems.
  • Guide less experienced Service Desk staff in problem resolution and communication.
  • Maintain up-to-date knowledge of the operating environment and IT procedures.

Benefits

  • Support for further education or training opportunities.
  • Health and welfare benefits, including mental health resources.
  • Flexible working hours, with possible after-hours duties.
  • Possibility of engaging in bonus or incentive plans.
Full Job Description

Job Summary:Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, aiming to restore service and identify and correct core problems.

Essential Functions:

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Escalate more complex problems to the appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Adhere to established IT policies, procedures, and standards, ensuring conformance with information systems, goals, and procedures.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end-user satisfaction.
  • Provide training to end-users when indicated.
  • Provide guidance to less experienced Service Desk staff in areas such as problem resolution and communication.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Perform other duties as required.
  • May be required to perform duties outside working hours, managed according to applicable country legislation.

Qualifications:

  • Bachelor's Degree in Computer Science or related field required.
  • Experience with PC software (Microsoft operating systems and application suites, email systems, etc.) within a network environment or equivalent combination of education, training, and experience required.
  • Working knowledge of Microsoft server, workstation, and networking technologies at an intermediate level.
  • Working knowledge of industry standards regarding system and network administration at an intermediate level.
  • Possess excellent verbal and written communication skills at an intermediate level.
  • **This role is not eligible for visa sponsorship**
  • #LI-DNI

The potential base pay range for this role, when annualized, is $46,200.00 - $115,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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