IT Service Delivery Consultant Mid / Site Manager

Leidos Holding • $59K — $106K *
New Orleans, LA 70119In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma/GED and a minimum of 6+ years of relevant experience or equivalent.
  • Active DoD Secret Clearance required.
  • Prior experience with the MCEN is preferred.
  • ITIL certification is mandatory.
  • IAT II certification required for the position.
  • Experience in Hardware (HW) or Software (SW) asset management is essential.

Responsibilities

  • Leverage ITIL best practices to ensure the IT organization designs, deploys, and maintains high quality solutions.
  • Provide Incident, Problem, Change, and Availability Management as needed.
  • Ensure rigorous process definition and reporting for high availability and quality.
  • Serve as the Site Manager to supervise and represent the onsite team.
  • Ensure program goals are achieved within timeframe and budget.
  • Act as Subject Matter Expert and technical leader for onsite staff.
  • Manage administrative duties including scheduling and team development initiatives.

Benefits

  • Professional development opportunities.
  • Compliance with Leidos policies and procedures.
  • Performance feedback and coaching for ongoing employee growth.
  • Support for incident escalation and resolution.
  • Engagement in special initiatives related to team management.
Full Job Description

The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include:

  • Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.

  • Provide Incident, Problem, Change, and Availability Management.

  • Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.

SITE MANAGER RESPONSIBILITIES:

  • Serve as Site Manager for Resource Managers to head-up, supervise and represent the team on-site.
  • Responsible for ensuring that all program goals and objectives are accomplished within the prescribed timeframe, budgetary parameters and to the customers' satisfaction.
  • Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members and frontline escalation point regarding workplace issues.
  • Responsible for reporting events, informing Leidos leadership of incidents and advising on potential courses of action.
  • Provide performance feedback and coaching to direct reports.
  • Manage administrative duties for team, to include team scheduling, time off requests, coordinating training, special initiatives, professional development, etc., ensuring compliance with Leidos policies.
  • Responsible for incident escalation on behalf of direct reports; pursue and attain issue resolution; coordinate with Resource Managers for interdepartmental requirements; and tracking training, certification and education for Leidos personnel.
  • Modeling the 6 Key Leidos Leadership Excellence Behaviors.  

Basic Qualifications:

  • High School Diploma/GED and and a minimum of 6+ years of relevant experience or equivalent.

  • Active DoD Secret Clearance

  • Prior MCEN experience

  • ITIL certification required

  • IAT II certification required

  • Experience with Hardware (HW) or Software (SW) asset management.

Preferred Qualifications:

  • Previous people leadership experience.

NGEN

Original Posting:
September 18, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos Holding

Leidos Holding Careers

Joining Leidos Holding presents an unparalleled opportunity to advance one's career with a leader in innovation and technology. The company offers a plethora of job opportunities aimed at fostering professional growth and development in a diverse and inclusive environment.

Explore Career Opportunities

Leidos Holding is actively seeking skilled professionals who are passionate about leveraging their expertise to drive innovation and leadership in their fields. With a variety of open positions, Leidos Holding provides a platform for individuals to challenge themselves in a dynamic work environment.

Innovation and Professional Growth

At Leidos Holding, innovation is at the core of everything they do. Employees are encouraged to think creatively and push boundaries. The company supports this drive for innovation through comprehensive professional development and diversity training programs that are designed to enhance skills and foster leadership.

Commitment to Diversity and Inclusion

Leidos Holding is committed to creating a workplace where diversity is not only recognized but celebrated. With a culture that values and promotes diversity, Leidos Holding ensures that all team members have the opportunity to contribute, learn, and grow.

Internship Programs

For those starting their career, Leidos Holding offers internship programs that provide a robust foundation in the industry. Internships are a great way to develop essential skills, gain valuable work experience, and build professional networks.

Benefits and Culture

Employees at Leidos Holding enjoy a range of benefits designed to support their professional and personal lives. The company culture is built on a foundation of respect and integrity, providing a supportive and collaborative environment where every team member is valued.

Join the Team

Leidos Holding is hiring! Explore job opportunities that match your skills and interests. Leidos Holding looks for driven, curious, and innovative individuals to join their team. Positions are available across various disciplines and experience levels.

Stay Connected

Stay informed with the latest career tips, industry insights, and company news from Leidos Holding. Subscribe to receive updates and be the first to know about new job opportunities, company developments, and more.

Prepare for Your Interview

To prepare for an interview at Leidos Holding, candidates should familiarize themselves with the company's missions and values, update their resumes, and be ready to discuss how their background and skills align with the position they are applying for.

Networking and Career Advancement

Leidos Holding encourages its employees to engage in networking within the company to discover new opportunities for career advancement. The leadership team at Leidos Holding is dedicated to supporting employees in their career paths with ample opportunities for networking and growth.

Explore Leidos Holding Jobs and Careers

Discover the exciting career opportunities at Leidos Holding today. With a commitment to employee growth, innovation, and diversity, Leidos Holding is the perfect place to advance your career. Check out the latest job listings and find your perfect fit at Leidos Holding.

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Industry
Technical Services
* Ladders Estimates

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