TeleTech

IT Project Manager

TeleTech$86K — $198K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years as a system administrator, network technician, or cybersecurity technician
  • Supported system security and authorization processes
  • Provided IT system support for various devices
  • Knowledge of inventory management
  • Experienced with Windows operating systems and Office 365
  • Strong multi-tasking and communication skills
  • TS/SCI clearance required
  • High school diploma or GED required

Responsibilities

  • Lead problem-solving and implementation for technology products
  • Conduct cybersecurity and risk management activities
  • Administer systems, including configuration control and security patch management
  • Manage hardware/software upgrades and troubleshoot issues
  • Provide Tier 1 and 2 support for enterprise users
  • Apply expertise in configuration management and life cycle support

Benefits

  • Health, life, and disability insurance
  • Retirement benefits and paid leave
  • Opportunities for professional development and tuition assistance
  • Work-life balance programs and dependent care support
  • Recognition awards for exceptional employee performance
Full Job Description
IT Project Manager
The Opportunity:

Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Conduct cybersecurity and risk management activities to include continuous monitoring and change management, vulnerability assessments, and compliance inspections. Administer systems and engineering to include configuration control, security patch management, monitor system health, and troubleshoot hardware and software interfaces. Conduct hardware and software upgrades, manage COMSEC accounts, and provide Tier 1 and 2 troubleshooting report for enterprise users. Apply expertise in configuration management, life cycle support, document control, database management, and logistics engineering for hardware.

Your combination of people skills and system administration knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the DoD? Your blend of technical skill, problem-solving ability, and mission focus enables you to keep critical systems running and secure. We're looking for a System Administrator with experience in Windows system administration, virtualization, and classified environments to support reliable and secure operations within the Defense and Intelligence communities. As a System Administrator on our team, you'll install, configure, maintain, and troubleshoot Windows-based systems and virtual environments.

You Have:
  • 5+ years of experience as a system administrator, network technician, or cybersecurity technician
  • Experience supporting system security and authorization processes
  • Knowledge of providing support and problem resolution to IT systems or end users for client, server, storage, network devices, mobile devices, or computers
  • Knowledge of inventory management
  • Knowledge of Windows operating systems and Office 365
  • Ability to multitask, communicate effectively, and pay strict attention to detail
  • TS/SCI clearance
  • HS diploma or GED


Nice If You Have:
  • Experience with Top Secret and SAP Networks
  • Experience reporting IT security events or incidents based on policies and procedures
  • Experience reviewing vulnerability documentation and writing risk statements
  • Ability to collaborate with multiple stakeholders and work independently
  • Bachelor's degree
  • Security+ or DoD 8570 IAT Level II Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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