TeleTech

Collection Manager, Senior

TeleTech$77K — $176K *
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of experience in collection management or 8+ years with a Master's degree or 18+ years without a degree
  • Expertise in collection management information systems and the TCPED process
  • Proficient in all-source intelligence collection management and related analytical tools
  • Skilled in validating, drafting, and coordinating IC requirements
  • Knowledgeable in crosswalking tactical requirements to strategic objectives
  • Ability to collaborate with analysts for effective collection approaches
  • TS/SCI clearance required

Responsibilities

  • Guide clients on effective strategies for data acquisition
  • Design comprehensive collection strategies integrating various intelligence sources
  • Validate collected information and enhance collection strategies
  • Employ collection analysis tradecraft to address emerging problem sets
  • Liaise with Intelligence Community and Department of Defense partners for intelligence integration

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Collection Manager, Senior
The Opportunity:

As a Collections Manager, you will help guide in determining and addressing questions efficiently and effectively. As a subject matter expert, your knowledge of the collections management process and intelligence cycle will be integral to identifying relevant and timely collection requirements, as well as designing strategies and leveraging resources to address these requirements to support the defense mission.

As a Collections Manager within our team, you will assist clients in comprehending and implementing the most effective strategies to acquire the data required to meet their objectives. Drawing upon your expertise in collection platform capabilities and applications, you will guide clients in the development of comprehensive collection strategies that integrate information from intelligence sources, including GEOINT, SIGINT, MASINT, CI/HUMINT, and OSINT, to facilitate intelligence production in support of operations. You will validate collected information and employ collection analysis tradecraft to refine and enhance collection strategies addressing both existing and emerging problem sets for warfighters, senior policymakers, internal clients, and stakeholders across the U.S. Intelligence Community.

You Have:
  • Experience utilizing collection management information systems and the tasking lifecycle, including tasking, collection, processing, exploitation, and dissemination (TCPED)
  • Experience in all-source intelligence collection management systems, databases, and processes including using analytic tools to research data from multiple intelligence sources and analyzing findings
  • Experience validating, coordinating, drafting, submitting, and maintaining IC requirements and information
  • Experience using intelligence collection and requirements tools and databases, to include Coliseum, CHROME, NHRTC, and OSCAR-MS
  • Ability to crosswalk tactical requirements to strategic objectives
  • Knowledge of the intelligence cycle or Joint Targeting
  • Ability to collaborate with intelligence analysts to deconstruct problems and develop effective collection approaches
  • Ability to liaise with partners across the IC and DoD to innovate and enable intelligence integration
  • TS/SCI clearance
  • Bachelor's degree and 12+ years of experience in collection management, Master's degree and 8+ years of experience in collection management, or 18+ years of experience in collection management in lieu of a degree


Nice If You Have:
  • Experience with strategic boards, bureaus, committees, centers, and working groups (B2C2WG)
  • Experience using intelligence automated systems and tools
  • Experience using GEOINT Information Management Services (GIMS)
  • Knowledge of GEOINT tasking and collection processes and protocols
  • Possession of excellent verbal and written communication skills, including briefing senior leadership
  • Completion of a DoD Certified Collection Managers Course


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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