Role Responsibilities

Project & Support Leadership
• Lead and manage multiple IT projects and BAU initiatives from concept to completion-delivering on time, within budget, and in scope.
• Balance strategic priorities with hands-on execution, driving results while ensuring smooth day-to-day IT operations.
• Bridge the gap between business goals and technical solutions-turn complex requirements into clear, actionable plans.
• Provide transparent updates to stakeholders, tackling roadblocks head-on and keeping everyone aligned.
• Support change management efforts to drive adoption and minimize disruption during transitions.

Execution & Technical Oversight
• Oversee the full Software Development Life Cycle (SDLC), ensuring every phase adheres to quality standards and best practices.
• Prioritize effectively-juggle project deadlines, resource constraints, and strategic initiatives without losing focus.
• Be technically savvy enough to cut through the fluff-challenge assumptions, validate solutions, and ensure delivery without owning architectural design.
• Leverage tools like Monday.com to manage tasks, resources, and timelines, keeping everything on track and visible.

Continuous Improvement & Documentation
• Keep detailed documentation of all project activities-plans, reports, timelines, and lessons learned-building a foundation for future success.
• Identify inefficiencies and drive process improvements that boost productivity across both projects and support operations.

Financial Stewardship & Resource Management
• Own project and support budgets-ensuring resources are allocated effectively and financial targets are met.
• Track expenditures and adjust plans dynamically to stay on target without compromising outcomes.

Role Qualifications

Required Qualifications
• Proven experience as an IT Project Manager, with a strong background in both strategic project execution and IT support/BAU management.
• Deep understanding of Agile and Waterfall methodologies, with the ability to flex between them as needed.
• Proficiency in Monday.com or similar project management tools.
• A technical edge that lets you cut through the fluff and hold teams accountable-without needing to design solutions yourself.
• Sharp analytical skills and a problem-solving mindset that turns challenges into opportunities.
• Top-tier communication skills-able to translate technical jargon into clear, actionable language for stakeholders at all levels.
• Proven ability to manage multiple priorities in a high-pressure, fast-moving environment.
• Relentless ownership of outcomes-you're someone who drives projects across the finish line, no excuses.
• Bachelor's degree in Information Technology, Computer Science, Communications, or a related field (preferred but not required).

Preferred Qualifications
• Knowledge of retail business operations or a genuine enthusiasm for learning the industry.
• Experience leading cross-functional technology initiatives in fast-paced business environments.

Work Environment & Expectations
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Must be able to sit at a desk or computer for extended periods.
• Must be able to use hands and arms for keyboard, telephone, and repetitive motion activities.
• Must be able to lift up to 25 pounds with or without assistance.
• Must be able to communicate effectively using speech, sight, and sound with or without assistive devices.
• Must be able to stand, walk, stoop, or crouch while performing daily job responsibilities.

The Perks

At Books-A-Million, we believe in taking care of our employees. As part of the team, you'll enjoy a comprehensive benefits package, including:
• Competitive Compensation: We offer competitive pay and performance-based incentives.
• Health & Wellness: Medical, dental, and vision insurance to keep you healthy.
• Paid Time Off (PTO): Enjoy generous PTO and paid holidays.
• Employee Discounts: Get discounts on books and other products across our stores.
• Retirement Savings: Build your future with our 401(k) plan and company contributions.
• Employee Support Programs: We offer comprehensive employee assistance resources focused on mental health, wellness, work-life balance, and personal support services designed to help employees thrive both personally and professionally.