Aretum

IT Performance Management SME

Aretum$120K — $145K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field.
  • 10+ years of experience in IT governance or performance management.
  • Experience with IT service management frameworks like ITIL or COBIT.
  • Proven expertise in developing KPIs and SLAs for IT programs.
  • Strong analytical skills in technical and financial performance data.
  • Familiarity with business intelligence and data visualization tools.
  • Permission to obtain and maintain a DHS Public Trust suitability determination.

Responsibilities

  • Serve as the IT performance management SME for governance activities.
  • Develop and assess KPIs and SLAs for service provider performance measurement.
  • Ensure performance metrics align with government objectives and service quality.
  • Analyze performance data from various sources to identify trends and risks.
  • Translate complex performance data into clear, actionable reports and insights.
  • Support design and implementation of the Performance Management Framework.
  • Collaborate with diverse stakeholders to validate performance data and needs.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development
Full Job Description
Job Summary

The IT Performance Management SME will evaluate the performance, efficiency, and effectiveness of IT services through a program governance and oversight lens. Rather than managing the day-to-day IT service delivery lifecycle, this role will assess integrator performance, analyze technical and financial data, develop meaningful performance measures, and provide data-driven recommendations that support Government decision-making.

The ideal candidate will bring significant experience in IT governance, performance management, IT service management, and program controls, with the ability to translate complex technical and operational information into actionable insights for both technical and executive stakeholders.

Responsibilities:
  • Serve as a subject matter expert for IT performance management, governance, and portfolio oversight activities.
  • Develop, refine, and assess Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and other performance measures used to evaluate IT service provider and integrator performance.
  • Ensure performance measures effectively assess service quality, operational efficiency, cost-effectiveness, value, and alignment with Government objectives.
  • Analyze technical, operational, financial, and performance data from integrators, IT portfolio systems, and other data sources.
  • Identify performance trends, emerging risks, inefficiencies, gaps, and opportunities for improvement.
  • Evaluate performance against established baselines, service levels, contractual requirements, and organizational objectives.
  • Translate complex performance data into clear findings, recommendations, dashboards, executive summaries, and decision-support materials.
  • Provide data-informed recommendations to Government leadership and governance bodies, including Executive Review Boards (ERBs), Program Review Boards (PRRs), Change Control Boards (CCBs), and similar forums.
  • Support the Program Manager in the design, implementation, and continuous improvement of the Performance Management Framework.
  • Develop methodologies and business logic supporting performance dashboards, portfolio health models, automated reporting, scorecards, and other performance-management tools.
  • Apply IT service management and governance frameworks, including ITIL and COBIT, to evaluate vendor and service-provider performance.
  • Collaborate with program leadership, technical teams, financial stakeholders, service integrators, and Government personnel to validate performance data and reporting requirements.
  • Support continuous improvement initiatives by identifying opportunities to strengthen performance measurement, reporting, governance, and accountability.
  • Communicate technical and analytical findings effectively to both technical and non-technical stakeholders.

Requirements

Minimum Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field.
  • 10+ years of experience supporting IT governance, IT performance management, program controls, IT portfolio management, or a related environment.
  • Demonstrated experience applying IT service management and governance frameworks, such as ITIL or COBIT, within complex IT environments.
  • Proven experience developing, managing, evaluating, or analyzing KPIs, SLAs, operational metrics, and performance measures for large-scale IT programs or service contracts.
  • Experience evaluating vendor, contractor, or systems-integrator performance against established performance requirements.
  • Strong experience analyzing technical, operational, and financial data to identify trends, risks, performance gaps, and improvement opportunities.
  • Demonstrated experience with business intelligence, reporting, dashboarding, or data visualization tools.
  • Experience developing executive-level performance reports, scorecards, dashboards, or decision-support materials.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Excellent written and verbal communication skills with demonstrated ability to communicate complex technical findings to technical and non-technical audiences.
  • Ability to work effectively with Government stakeholders, program leadership, technical teams, and service providers.
  • Ability to obtain and maintain a DHS Public Trust suitability determination.


Preferred Qualifications
  • ITIL, COBIT, PMP, or other relevant IT governance, service management, project management, or performance-management certification.
  • Experience supporting Department of Homeland Security (DHS) or another federal civilian agency.
  • Experience supporting large-scale federal IT modernization, IT service management, or enterprise technology programs.
  • Experience with portfolio governance, program management offices (PMOs), Service Delivery and Resource Allocation (SDRA), or similar program-control environments.
  • Experience developing automated dashboards, portfolio health models, executive scorecards, and performance reporting solutions.
  • Familiarity with federal IT governance, acquisition, financial management, and contractor performance oversight processes.


Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

About Aretum

ARETUM is a government contracting company specializing in technology-enabled mission support services for the Department of Defense, Department of Homeland Security, and Federal-Civilian customers.

Aretum Careers

Joining Aretum offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. Aretum, known for its commitment to excellence and leadership in technology, is actively seeking talented individuals eager to foster their careers in a dynamic and supportive environment.

Explore Job Opportunities

Aretum is continuously expanding, offering a variety of job opportunities that cater to professionals looking to advance their careers. From entry-level positions to senior roles, Aretum is committed to hiring and nurturing the most qualified candidates.

Experience Professional Growth and Development

At Aretum, career growth is a priority. The company supports professional development through comprehensive training programs, including leadership development and diversity training, ensuring every team member has the resources to thrive professionally. Aretum encourages a culture of learning and innovation, where skills enhancement and leadership capabilities are always in focus.

Internship Programs

Aretum’s internship programs provide invaluable industry experience, offering a stepping stone to full-time employment. Interns at Aretum gain hands-on experience, working alongside seasoned professionals and participating in projects that impact the company’s success.

Cultivating a Diverse and Inclusive Culture

Aretum is proud of its diverse workforce and inclusive culture. The company believes that diversity fuels innovation and enhances the team's ability to address complex challenges. Aretum’s commitment to an inclusive workplace is evident in its diverse hiring practices and its supportive network that values every individual’s contribution.

Benefits and Perks

Employees at Aretum enjoy a comprehensive benefits package that underscores the company’s commitment to their well-being and satisfaction. Benefits include health, dental, and vision insurance, retirement plans, and generous paid time off, among others. Aretum understands that the well-being of its team is crucial to the company’s success.

Join the Aretum Team

Aretum is looking for passionate, curious, and innovative team players. Explore open positions that match your skills and interests on the Aretum Jobs portal. Prepare your resume, refine your interview skills, and take the first step towards a rewarding career at Aretum.

Networking and Career Advancement

Aretum promotes a culture of networking and collaboration, providing numerous opportunities for employees to connect with industry leaders and peers. The company hosts regular networking events, encouraging team members to build relationships and share insights that drive personal and professional growth.

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