Position: IT Operations Manager
Location: Louisville, KY - Travel required - estimated at approximately 10-15% (local and domestic).This will be an onsite position working at our Louisville HQ. Hybrid schedule may be permitted at the discretion of employee's supervisor.
Shift: Primarily 1st, Full-time, Monday through Friday, estimated to average 45 to 50 hours per week, will require occasional after-hours support for project demands
Mission: This role will have responsibility for managing the day-to-day functions of the IT team and guiding the team to meeting SLA timeframes. This role will prioritize the company's IT system integrity and drive project completion.
Responsibilities include but are not limited to:
Key Responsibilities:- Project Ownership: Taking sole responsibility for the execution of the server, network, and cloud infrastructure projects.
- Daily Admin Management: Directing the daily tasks of system admins to ensure "the trains run on time."
- SOP Development: Creating and enforcing Standard Operating Procedures for all technical upgrades, migrations, and maintenance.
- Risk & Compliance: Final sign-off on Risk Assessments and IT CAB approvals.
- Corporate Change Management(CMB): Managing the technical discovery phase and handling CMB Emergency escalations during system failures and root cause analyses.
- Maintenance Leadership: Leading afterhours systems changes and maintenance windows to minimize business downtime.
- Tactical One-on-Ones: Conducting weekly technical check-ins with admins to unblock project-level hurdles.
- Helpdesk Escalation: Immediate point of contact for helpdesk escalation tickets that need additional assistance and in charge of delegating out those tasks.
- Technical Trainer: Ensure the staff has the practical skills to maintain, troubleshoot, and optimize the organization's technology infrastructure effectively.
Education and Experience:• Experience: 5+ years total experience in IT with 2 years minimum in system administration.
• Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.
• Certifications: Manufacturer certifications preferred: AWS, Cisco, Dell-EMC, Microsoft, VMWare, Veeam, CISSP, Dynatrace, Palo Alto
• Operating Systems: Deep knowledge of Windows Server and familiarity with Linux
• Cloud Computing: Deep knowledge with AWS and Microsoft Azure.
• Scripting & Automation: Proficiency in languages such as PowerShell, Power Automate, Python, or Bash to automate repetitive tasks.
• Networking: Deep knowledge of LAN/WAN, routing, switching, and firewalls.
• Software: Deep knowledge of all standard business software including O365 features and licensing.
• Virtualization: Working knowledge of VMWare and Hyper-V.
• Email Security: Familiarity with SPF, DKIM, and DMARC.
• Backups: Working knowledge of different types of backups.
• IP Phone Support: Working knowledge of Cisco UCM, Unity and Expressway.
• ISO 9001:2015 training within 90 days of hire.
Key CompetenciesAchievement Orientation
Customer Service Orientation
Concern for order, quality, and accuracy
Initiative
Teamwork/Cooperation
Analytical Thinking
Technical/Professional Expertise
Leadership
Positive Attitude
Communication
Organizational Skills
Physical Requirements:Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available. Should be able to lift up to 50 lbs. without assistance.
Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.
Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays
Other Benefits: Dog-friendly corporate office, wellness incentives, referral bonuses
Screening Requirements: Background Check, Drug Testing
