Microsoft

IT Operations Manager

Microsoft • $102K — $202K *
Atlanta, GA 30349In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School Qualification or equivalent plus 3+ years of experience in mission-critical service management.
  • Experience in managing physical operations in IT or critical environments.
  • 5+ years' experience in Critical Environment infrastructures or physical IT infrastructures (preferred).
  • 3+ years of project/program management experience (preferred).
  • 3+ years' experience leading a diverse technical team (preferred).
  • Relevant certifications such as CompTIA, CCNA, ITIL v3, or PMP (preferred).

Responsibilities

  • Empower team success through coaching and accountability.
  • Define and communicate team objectives to enable growth and adaptability.
  • Oversee team operations within the data center, ensuring safety and professionalism.
  • Document and align with service metrics, contracts, and operational criteria.
  • Review SLAs and KPIs, providing insights to enhance efficiency.
  • Manage budget alignment, making tradeoff decisions where necessary.
  • Drive service quality and client satisfaction across all service levels.

Benefits

  • Comprehensive benefits package.
  • Opportunity for professional growth and development.
  • Collaborative work environment promoting diverse viewpoints.
  • Culture of safety and quality adherence.
  • Recognition and rewards for team achievements.
Full Job Description
Responsibilities

People Management
  • Deliver success through empowerment and accountability by modeling, coaching, and caring.
  • Live our culture, embody our values, and practice our leadership principles.
  • Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
  • Attract and retain great people, know everyone's capabilities and aspirations, and invest in the growth of others.
  • Oversee and coach a team on the operation of various systems and equipment within the data center in a safe and professional manner and advise junior colleagues on inspection and supervision issues.

Data Center Operations
  • Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
  • Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT services.
  • Drive accountability with building landlord to adhere to MSFT service-level agreement.
  • Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
  • Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices.
  • Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required.
  • Plan and work with business partners when executing their requirements to maintain adherence to datacenter availability, safety, and security.
  • Follow and adhere to run book provided by Environmental Health & Safety division, immediately reporting any safety or security issues or concerns and ensuring a culture of safety is upheld.

Service Delivery
  • Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels.
  • Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus.
  • Apply deep subject matter expertise and escalate where needed to meet SLA/OLAs with minimal disruption to the client/customer and business.
  • Share common and repeating cases with regional and global teams, while providing best practices to address and mitigate recurrence of issues and implement more efficient solutions for resolution.
  • Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting.
  • Lead key processes, prioritize work across team, and rebalance resources and priorities to respond to changes, while recommending additional resources as necessary.
  • Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary.
  • Be accountable for end-to-end service compliance, quality, and client satisfaction for agreed-upon service levels.
  • Empower teams to work collaboratively, ensuring they have the platform and support to participate in cross-functional work and the opportunity to network.

Data Center Work Environment
  • Drive service implementation, adoption, training, quality audits, and the education of support teams (including vendors) to enable the best support and service levels.
  • Remove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity.
  • Maintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals.
  • Establish a culture of safety, quality, and customer obsession while ensuring team's standards are consistent with overall service objectives.
  • Create the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant solutions from diverse perspectives.
  • Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others.
  • Act as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints.
  • Delegate to others to promote growth and development of future leaders.
  • Recognize team successes and reward teamwork and contributions to team success while driving a culture that's focused on meeting strategic goals

Ownership
  • Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience.
  • Identify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality.
  • Drive and own the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service.
  • Model and foster accountability and morale for the team.

People Management
  • Help employees identify growth opportunities, develop skills, and build development plans.
  • Establish and communicate performance expectations, identify and address gaps, and monitor performance to ensure plans are met.

Other
  • Embody our Microsoft One culture and values.


Qualifications

Required Qualifications:
  • High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:
  • 5+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) OR 5+ years' experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • 3+ years of experience in project/program management.
  • 3+ years' experience in leading a diverse, technical team.
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP Enterprise-level experience in managing large-scale and complex projects/programs


Data Center Operations Management M4 - The typical base pay range for this role across the U.S. is USD $102,600.00 - $202,800.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500.00 - $225,800.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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