Location: Rancho Santa Margarita, CA
Work Type: Hybrid (4 days onsite required)
FLSA Status: Exempt
Compensation: $80,000.00 - $110,000.00 annually depending on experience and alignment with the roleAbout the RoleWe're looking for an IT Manager who is equally at home fixing a laptop and building a security awareness training program. This is a hands-on, boots-on-the-ground role and the primary IT resource for everyone at Clearly Filtered. You'll own end-user support, device and systems management, IT security and compliance, and employee training, and you'll work closely with our Data & Technology team on anything that requires deeper technical architecture. The right person is organized, responsive, and self-directed. You receive high-level direction and figure out the rest yourself!
*This is an onsite position based in Rancho Santa Margarita, CA. Candidates should only apply if they are able to work onsite 4 days per week.What You'll DoEnd-User IT Support- Troubleshoot and resolve hardware, software, and network issues quickly and effectively
- Support all company equipment including laptops, desktops, mobile devices, and accessories
- Manage user accounts, permissions, password resets, and access requests across all platforms
- Assist with new hire equipment setup and configuration
- Support conference room AV and onsite technology needs
- Maintain a help desk process for tracking and resolving support requests
Systems & Asset Management- Maintain an accurate inventory of all hardware, software licenses, and peripherals
- Own the full employee technology lifecycle from provisioning through offboarding
- Administer company software platforms including user provisioning, deprovisioning, and access management
- Keep all software and operating systems current with patches and updates
- Manage IT vendor relationships for hardware, software, and services
IT Security & Compliance- Develop, maintain, and enforce IT security policies covering acceptable use, device security, and data handling
- Manage endpoint security including antivirus, MDM, and device encryption
- Own access control and identity management across all company systems
- Monitor for security threats and respond when issues arise
- Support compliance requirements and conduct periodic security audits
- Maintain data backup and business continuity processes
IT Training & Enablement- Deliver IT onboarding for all new hires covering systems, equipment, and security expectations
- Build and maintain an IT resource library of how-to guides and FAQs
- Lead annual company-wide security awareness training including phishing simulations
- Educate employees on security threats and best practices in plain, accessible language
What You BringRequired- 4+ years of experience in IT support, systems administration, or a related role
- Hands-on experience supporting a Mac environment including hardware troubleshooting, software configuration, and network support
- Experience managing a Google Workspace including configuring permissions, services, spam filtering, and DNS
- Experience managing user accounts, permissions, and access across cloud-based SaaS platforms such as Monday.com, Shopify, or similar
- Experience with physical networking infrastructure including cabling, hardware management, AP placement, and software management
- Familiarity with MDM platforms for device management and endpoint security
- Working knowledge of IT security principles including access control, data protection, and security awareness
- Strong communication skills, able to explain technical concepts clearly to non-technical users
- Highly organized with strong follow-through and attention to detail
- Comfortable working independently and managing multiple priorities in a fast-moving environment
- Ability to work occasional nights and weekends as business needs require
Preferred- Familiarity with IT compliance frameworks
- Experience building or formalizing IT policies, onboarding programs, or security training from scratch
- Experience administering or supporting Meraki network infrastructure
- Experience supporting a hybrid or remote workforce
What Success Looks Like- Employees get timely, effective IT support and are not blocked by technology issues
- Shared technology used in the office and in meeting rooms is properly installed, configured, and helps employees do their jobs efficiently
- Cross-functional partners describe IT as responsive, reliable, and easy to work with
- All company devices are inventoried, secured, patched, and consistently managed
- New hires are fully set up and trained on day one without IT delays
- Security awareness is high across the organization, employees know what to do and what not to do
- IT policies are documented, enforced, and understood
- Security incidents are rare, and when they do occur, response is fast and well-coordinated
- The IT function is organized, proactive, and trusted by the people it supports
What We Offer- Hybrid work flexibility with 9am to 4pm working hours
- Medical, Dental, Vision, and Life Insurance benefits
- 401(k) with company match
- Paid holidays, floating holiday, and PTO
- The opportunity to be part of a growing brand focused on helping people live healthier lives
What to ExpectOur interview process is designed to help us get to know you beyond your resume while giving you a clear picture of the role, team, and our work environment.
The process typically includes:
- An initial video interview with a member of our People team
- A second video interview with the hiring manager focused on your experience, approach, and expertise
- A final onsite interview with team members and cross-functional partners
We aim to keep the process thoughtful, communicative, and respectful of your time.
