Position SummaryThe IT Manager is responsible for the day-to-day operation, security, and continuous improvement of Benshaw's global IT environment across our Pittsburgh, PA and Listowel, Ontario facilities. Reporting to the AI Director, this role oversees cybersecurity, ERP systems, infrastructure, cloud technologies, end-user support, and IT vendor relationships while leading a team of IT and ERP professionals.
This leader will partner across the global Amconex organization to deliver secure, reliable, and cost-effective technology solutions that support manufacturing and business operations.
Location: Benshaw Headquarters, 615 Alpha Drive, Pittsburgh, PA 15238
Key ResponsibilitiesCybersecurity & Risk Management- Lead Benshaw's cybersecurity strategy and daily security operations.
- Manage enterprise security platforms including ThreatDown, Darktrace, and Mimecast.
- Investigate and respond to security incidents, coordinating remediation and reporting.
- Administer security awareness and phishing training programs across the organization.
- Monitor emerging threats and communicate best practices to employees.
- Protect the Benshaw brand by identifying and mitigating fraudulent domains and impersonation attempts.
- Coordinate penetration testing and vulnerability assessments.
- Develop and maintain IT security policies, standards, and incident response procedures.
- Drive continuous improvement of cybersecurity maturity and compliance efforts.
ERP & Business Systems- Manage the ongoing operation and enhancement of the IFS Cloud ERP platform.
- Partner with internal developers and business users to improve system functionality.
- Support integrations, including eCommerce and third-party business applications.
- Develop and maintain reports, dashboards, and business lobbies.
- Administer barcoding and shop-floor data collection systems.
- Monitor ERP performance and resolve system bottlenecks.
- Collaborate with departments to identify and implement process improvements.
Infrastructure & IT Operations- Oversee on-premise and cloud infrastructure environments.
- Administer Microsoft 365 and Entra ID, including licensing and user access.
- Manage backup, disaster recovery, and business continuity capabilities.
- Maintain network security, firewall configurations, and endpoint management.
- Conduct Microsoft Purview investigations and eDiscovery activities.
- Manage hardware lifecycle planning and quarterly refresh programs.
- Develop and manage annual IT capital budgets.
- Evaluate and implement new technologies that improve operational efficiency.
- Coordinate infrastructure projects across multiple locations.
Leadership & Vendor Management- Lead, mentor, and develop a team of three IT and ERP professionals.
- Manage vendor relationships, contracts, and service levels.
- Oversee IT project planning and execution.
- Maintain technical documentation and knowledge management resources.
- Collaborate with global IT teams and business stakeholders.
Strategic PrioritiesThe IT Manager will lead several key initiatives, including:
- Migration to a new Microsoft tenant and evaluation of cloud infrastructure opportunities.
- Advancement of cybersecurity maturity through frameworks such as NIST CSF and CIS Controls.
- Enhancement of disaster recovery and business continuity planning.
- Support of AI and automation initiatives across the organization.
QualificationsRequired- Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience.
- 7+ years of progressive IT experience with prior leadership responsibilities.
- Experience managing Microsoft 365, Entra ID, and virtualized server environments (VMware and Hyper-V).
- Strong cybersecurity background including endpoint, network, and email security.
- Experience supporting ERP systems, preferably IFS Cloud.
- Vendor, contract, and budget management experience.
- Excellent communication and stakeholder management skills.
- Ability to support multiple sites across North America.
- Willingness to travel domestically and internationally (10-15%).
Preferred- Manufacturing industry experience.
- Experience with IFS Cloud, Darktrace, ThreatDown, Mimecast, NinjaOne, StarWind, GitLab, and Azure DevOps.
- Familiarity with AI technologies, automation, and governance.
- Knowledge of cybersecurity and compliance frameworks including NIST, CIS Controls, and ISO 27001.
- Professional certifications such as CISSP, Security+, Microsoft, or ITIL.
