Description The Opportunity: Serve as the ThousandEyes specialist responsible for governing end-to-end visibility across user, branch, data center, WAN, internet, cloud, and SaaS service paths.
Responsibilities: - Deploy and manage enterprise, endpoint, cloud, and other applicable agents.
- Design tests for SaaS applications, internet paths, DNS, routing, HTTP, network connectivity, and digital experience.
- Map critical business-service paths and external dependencies.
- Establish test frequency, retention, alerting, coverage, and naming standards.
- Identify ISP, internet, cloud-provider, SaaS, DNS, BGP, WAN, and last-mile risks.
- Correlate ThousandEyes findings with SolarWinds infrastructure events.
- Distinguish internal failures from external-provider and internet-service degradation.
- Build executive and operational views of digital-service availability and user experience.
- Integrate ThousandEyes with ServiceNow, collaboration platforms, SolarWinds, and the EII analytical plane.
- Support incident investigations with evidence of when, where, and how a service path degraded.
- Baseline critical applications, business locations, cloud services, and acquired-company environments.
- Optimize agent placement, test coverage, licensing, and data quality.
Principal outputs: - Digital-experience dashboards
- Internet and SaaS dependency views
- End-to-end service-path analysis
- Location and user-experience baselines
- External-provider performance evidence
- Coverage and data-quality scorecards
- M&A connectivity and digital-experience assessments
Requirements: - Demonstrated experience administering Cisco ThousandEyes or a comparable digital experience monitoring platform.
- Strong knowledge of TCP/IP, DNS, BGP, routing, WAN, SD-WAN, HTTP, SaaS, cloud, and internet service delivery.
- Experience deploying and managing enterprise, endpoint, and cloud agents and designing synthetic tests.
- Ability to analyze end-to-end service paths, distinguish internal from external degradation, and support incident investigations.
- Ability to communicate technical findings through operational and executive-level reporting.
Preferred Skills: - Cisco ThousandEyes Enterprise Agents, Endpoint Agents, Cloud Agents, Internet Insights, and alerting.
- Cisco networking, SD-WAN, network path analysis, synthetic monitoring, and digital experience monitoring.
- ServiceNow, CMDB, SolarWinds, APIs, collaboration-platform integrations, and automation.
- Azure, AWS, SaaS dependency mapping, AIOps concepts, and M&A environment baselining.
Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!
