Current Fort Bend County Employees (excluding election workers): Please click to apply through the internal Workday Jobs Hub. If you cannot access the Jobs Hub, please contact Human Resources.

• Plans, manages, and provides work direction for infrastructure, voice, and audio-visual teams. Ensuring customer service levels are adhered to and SLAs for response times are maintained.

• Coordinates work performed by outside vendors and monitors vendor service levels that are utilized in support of special events such as emergency response, elections support and network deployments.

• Participation and recommendation of new technology solutions for items such as Network Management, Infrastructure design, Remote connectivity support, and Justice Center Support.

• Research and recommend technology in support of long-range infrastructure design and implementation planning.

• Recommends and implements infrastructure policies and other technology standards to ensure adherence of approved disaster recovery procedures.

• On call 24/7 for IT support issues.

• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

MINIMUM JOB REQUIREMENTS:

• Bachelor’s degree in computer science or related field. High School/GED and four years of relevant professional experience in addition to 7 years required experience may be substituted for the Bachelor’s degree.

• 7 years of work-related experience; including 5 years of management/supervisory experience. 

• Advanced knowledge in Cisco technology, protocols and security systems in a converged network environment which encompasses local, wide area, wireless and VoIP applications.

• Strong multi-platform system technical skills; strong analytical and system design skills.

• Strong background in technical support and operations management; exceptional supervisory and organizational skills.

• Verbal and written communications skills; interpersonal skills and ability to deal effectively with the public, vendors, other employees, and elected officials.

• Advanced Technical Certifications preferred.

STARTING SALARY RANGE: $56.85 - $71.06 hourly based on qualifications

CLOSING DATE: Upon filling position

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.