Chemours is seeking a
IT Infrastructure Specialist to join our growing Information Technology team. This position will be available at the
Louisville, KY location and report directly to the IT East Leader.
This role supports a manufacturing site environment by providing reliable end-user and plant-floor computing support, helping employees resolve technology issues, and maintaining equipment and processes that enable safe, effective business operations.
The responsibilities of the position include, but are not limited to, the following:- Support the entire PC lifecycle, including inventory, installation, deployment, break-fix, asset return, and end-of-life management.
- Install, configure, and test computer software, applications, and upgrades on company-issued devices, including personal computers, tablets, virtual desktop clients, mobile devices, and network connections.
- Provide training to end-user support resources and employees on the use of technology, as appropriate.
- Develop and maintain support technician documentation, tools, and processes.
- Adhere to established procedures, global policies, and process workflows across all support areas.
- Serve as a customer advocate, ensuring user needs are understood, addressed, and resolved to satisfaction.
- Support site-specific manufacturing technologies, including Aspen Explorer/IP21 workstations, Intermec and Honeywell industrial scanners and printers, infrastructure inventory/shipping, BeyondTrust, and Microsoft Teams Telephony-related functions.
- Provide second-tier support for end-user escalations, including potential off-hours, on-site manufacturing critical PC support.
The following is required for this role:
- Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- 3+ years of direct IT support experience in a corporate or technical environment.
- Strong technical skills in supporting desktop/PC hardware, peripherals, and Microsoft 365/Office 365 Suite.
- Proficiency with Microsoft Operating Systems, including Windows 10 and Windows 11.
- Excellent customer service, communication, and collaboration skills.
- Perform physical tasks, including lifting up to 50 pounds, as needed.
- Role is required to be 100% on site/in person.
The following is preferred for this role:
- Dell Certified Support Technician or equivalent certification.
- Experience with Microsoft Office 365 services and tools, such as Teams, SharePoint, Power BI, or Power Automate.
- Experience with Microsoft Teams Telephony and related Teams functions
- Experience with Microsoft Endpoint Configuration Manager/Intune or related endpoint management tools.
- Experience with endpoint security tools or Windows scripting languages such as PowerShell or Batch.
- Experience with Aspen Explorer and workstations that run IP21 graphics
- Experience with Intermec and Honeywell Industrial Scanners and Printers
Benefits: Competitive Compensation
Comprehensive Benefits Packages
401(k) Match
Employee Stock Purchase Program
Tuition Reimbursement
Commuter Benefits
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
Company-paid Volunteer Day
Pay Range (in local currency):
$73,947.00 - $115,542.00
Chemours Level:
23
Annual Bonus Target:
6%
The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.
