Job Summary:The NorthStar Energy IT department, part of NorthStar's Shared Service organization, is responsible for delivering best-in-class technology solutions across operating entities with a focus on exceptional customer satisfaction.
The IT Infrastructure Manager plays a crucial role in ensuring the smooth operation, security, and uptime of NorthStar's technology systems.
As a hands-on technical expert, you'll work to establish infrastructure, support, security processes and best practices. The position also provides guidance and drives the growth of cybersecurity across the company and its subsidiaries.
This is an onsite position in our Seattle office and will require occasional travel to our field locations.
Essential Functions:- Team Management
- Manage and mentor a team of IT professionals, providing guidance, training, and performance evaluations
- Fostering an enjoyable, respectful, collaborative and productive work environment
- Support Services
- Ensuring the IT support team provides timely and effective assistance to end-users
- Developing and implementing support processes and procedures to improve user satisfaction
- Performance Monitoring and Reporting
- Monitoring the performance of IT processes, systems and infrastructure
- Generating reports on customer satisfaction, project progress, regulatory compliance, incidents and system performance
- IT Infrastructure Management
- Overseeing the installation, configuration, and maintenance of IT systems, including servers, networks, and storage solutions
- Ensuring the reliability, security, and scalability of the IT infrastructure
- Security Management
- Implementing and maintaining security protocols to protect the organization's data and IT systems from cyber threats
- Conducting regular security audits and vulnerability assessments
- Project Management
- Planning, executing, and overseeing IT projects, ensuring they are completed on time, within scope, and within budget
- Coordinating with other departments to align IT initiatives with business goals
Compliance and Governance
- Ensuring all IT operations comply with relevant regulations, industry standards, and internal policies
- Keeping up-to-date with changes in technology and regulatory requirements
- Disaster Recovery and Business Continuity
- Developing and maintaining disaster recovery plans to ensure business continuity in case of IT failures or disasters
- Conducting regular tests and updates of disaster recovery plans
- Vendor and Contract Management
- Managing relationships with external vendors and service providers
- Negotiating contracts and ensuring the delivery of high-quality IT services and products
- Procurement and Expense Management
- Track procurement and expenses ensuring accurate billing, allocation, and cost control
- Identifying cost-saving opportunities without compromising service quality
These functions ensure that the IT infrastructure supports the organization's operations effectively and securely.
- All other duties as assigned.
Education and Experience:- Bachelor's degree in computer science, information technology, cybersecurity or related field with 15+ years' experience
- Proven track record with cybersecurity strategies, infrastructure management, and IT support processes
- Experience implementing and managing a cybersecurity and business continuity program
- Experience with security & compliance frameworks such as PCI, SOX, NIST, CMMC, OWASP
- Managing a diverse team of remote, technical personnel
- Ability to work independently and in a team setting while prioritizing and planning effectively
Benefits:- Employer-subsidized medical, dental, and vision coverage for you and your family/dependents
- Employer-paid life insurance, accidental death and dismemberment (AD&D), and short-term and long-term disability coverage
- 401(k) plan with a 4% company match plus an additional 3% discretionary contribution
- 3 weeks' vacation annually
- 9 company holidays + 2 personal holidays each year + one hour of paid sick leave for every 40 hours worked.
- Up to $1,000 per year in charitable matched giving program to support causes and organizations you care about
- Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
- Up 10% bonus opportunity
