Position: IT Infrastructure Administrator (Bilingual)
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Montreal, QC (Hybrid)
The RoleAs an IT Infrastructure Administrator (Bilingual), you'll develop, test, and support core infrastructure systems, ensuring stability, performance, and rapid resolution of production issues.
This is a hybrid role, working a minimum of 2-3 days per week in our Montreal office.
Key Responsibilities- Manage multiple infrastructure projects simultaneously, ensuring on-time and high-quality delivery
- Lead infrastructure initiatives from setup and configuration through deployment and ongoing support
- Create and maintain clear technical documentation on projects and share knowledge across internal teams
- Manage infrastructure-related incidents, service requests, changes, problems, and assets
- Maintain and troubleshoot server and network infrastructure to ensure performance, reliability, and security
- Oversee backup and data restoration processes to ensure system availability
- Maintain and continuously update infrastructure documentation and procedures
- Coordinate with vendors for infrastructure setup, troubleshooting, and escalations
- Resolve escalated Tier 2 issues from the Tier 1 support team
- On-call rotation for Tier 2 support every 4-5 weeks is mandatory
Skills & Experiences- Bachelor's degree in Computer Science, IT, or related field, with 5+ years of experience as an IT Administrator
- Strong expertise in Windows Server & Desktop OS, Active Directory, MS Exchange, Cisco & Fortinet IOS, LAN/WAN/VLANs, Wi-Fi, MS Azure, TCP/IP, DNS, DHCP, Certificates, VPN, Voice/telephony, and O365/M365
- Working knowledge of IT Security, alert/event monitoring, and MacOS, with familiarity in AWS Cloud and Linux an asset
- Proven ability to troubleshoot and diagnose technical issues accurately and efficiently
- Works independently with excellent time management skills, balancing multiple priorities and projects
- Collaborative team player with strong written and verbal communication, capable of working effectively with internal teams, partners, vendors and consultants
- Demonstrated excellence in managing project and handling support tickets
- Skilled in creating and maintaining clear technical documentation, with the ability to translate business needs into practical technical solutions
- Experienced in mentoring and guiding other team members for knowledge transfer
- Flexibility and willingness to work on-call rotation for 1 week every 4-5 weeks
- Must be fully bilingual in English and French
What we offer- Comprehensive healthcare, dental, and vision coverage for you and family
- Company-matched pension program
- Tuition reimbursement to invest in your growth and career development
- Collaborative and supportive work environment where your ideas are valued and your impact is visible
If you don't meet every requirement listed above, we still encourage you to apply. We're interested in the diverse experience, potential, and perspective you can bring to the team.
