The Team
You'll lead the USA distributed IT organisation composed of infrastructure engineers, support teams, and specialists across enterprise IT and lab environments. The global teams operate in a collaborative, fast-paced environment, partnering closely with other regional IT teams, engineering and business functions. This is a critical leadership role at a pivotal stage of growth, offering the opportunity to shape IT strategy, build new systems, and directly impact the company's ability to innovate and scale.
Responsibilities and Duties
• Lead, mentor, and grow a high-performing IT team, fostering a culture of accountability and continuous improvement
• Partner with other regional IT teams and engineering teams to support lab environments, development infrastructure, and high-performance computing needs
• Act as the senior escalation point for USA IT service delivery and operational issues
• Manage vendor relationships, contracts, and external service providers
• Develop and manage IT budgets, forecasting, and cost optimisation strategies
• Define and execute the USA IT strategy aligned with other regional IT teams and business objectives
• Drive scalability, reliability, and performance across IT systems and services
• Define and track KPIs, SLAs, and service metrics to continuously improve IT performance
Essential:
• Proven leadership experience in IT management or IT Director-level roles
• Strong understanding of enterprise IT infrastructure
• Good understanding of troubleshooting principles and methodical problem-solving
• Excellent stakeholder management and communication skills at executive level
• Solid understanding of cybersecurity principles, risk management, and compliance
• Experience managing and scaling IT teams in a high-growth environment
• Strong problem-solving skills with a strategic and operational mindset
• Experience leading global or distributed teams
Desirable
• Experience supporting engineering or R&D environments, including lab infrastructure
• Familiarity with high-performance computing (HPC) environments
Benefits
In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance program (which includes health, mental wellbeing, and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar! We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
