Job Overview:This is currently an individual-contributor role with a clear path to building and leading a team of WMS analysts, and/or device support technicians as the program matures. The ideal candidate brings direct warehouse operations experience - they've used a WMS on the floor, not just configured one from behind a desk - along with the technical fluency to translate between IT and the business and advocate for business's needs within IT.
Duties and responsibilities:Platform Selection & Solution Design- Act as the primary liaison between IT and warehouse operations, customers, and executive stakeholders to define business and functional requirements for the new WMS.
- Lead or co-lead vendor evaluation and selection, including demos, reference checks, fit/gap analysis, and total-cost-of-ownership comparisons.
- Translate operational workflows (receiving, putaway, inventory management, wave/pick/pack, replenishment, cycle counting, shipping, yard management, billing) into system configuration and design decisions.
Implementation & Customer Migration- Own the implementation project plan, budget, and timeline; manage the implementation partner/systems integrator where one is engaged.
- Design and execute the customer migration strategy - sequencing, cutover planning, data migration/validation, parallel-run testing, and rollback plans - in partnership with operations leadership.
- Coordinate user acceptance testing, training, and documentation for warehouse and customer-facing teams.
Integrations- Inventory and prioritize every existing integration between the legacy WMS and downstream/upstream systems (TMS, order management, EDI, customer portals, billing/invoicing, labor management, ERP, BI/reporting, etc.).
- Define integration requirements and acceptance criteria; work with internal engineers and/or vendor professional services to rebuild each interface on the new platform.
- Establish testing and monitoring standards so integration issues are caught before they affect customers.
Ongoing Product Ownership & Support- Serve as the permanent product owner for the WMS post go-live: maintain the roadmap, prioritize enhancement requests, and manage the relationship with the software vendor.
- Own production support escalations for the WMS, working with IT and the vendor to resolve issues and minimize warehouse downtime.
- Continuously evaluate new WMS functionality against business needs and lead rollout of upgrades and new features.
Device & Hardware Fleet Management- Own the lifecycle of WMS-connected hardware across all warehouse sites: RF scan guns, mobile/label printers, conveyor and sortation system controls, and related peripherals.
- Manage procurement, deployment, configuration, maintenance, and vendor/repair relationships for this device fleet.
- Partner with warehouse operations to right-size device counts and standards as sites are migrated to the new WMS.
Team Leadership- Operate as a hands-on individual contributor during selection and early implementation.
- Build the business case for, and eventually hire and lead, a team that may include WMS analysts and device/hardware support technicians.
- Support and promote the company values, culture, and HR processes
- Establish and track KPIs, metrics, and reporting for team activities
- Recruit, reward, and recognize employees
- Provide the necessary training opportunities, tools, and resources to ensure team success
- Provide clear direction in weekly team checkpoints
- Manage frequent performance feedback
- Establish a training & adoption plan for process changes across IT and business stakeholders.
Qualifications:Required- 7+ years of experience working directly with a Warehouse Management System, including meaningful time in warehouse/3PL operations (not solely IT/systems-side experience).
- Demonstrated experience with at least one full WMS implementation or major platform migration, ideally in a multi-customer 3PL or multi-site distribution environment.
- Working knowledge of the integration landscape around a WMS (TMS, EDI, ERP, order management, billing) and enough technical fluency to scope and validate integration work with engineers.
- Experience managing warehouse hardware such as RF scanners, mobile printers, or conveyor/sortation controls.
- Strong project management skills - able to run a multi-workstream implementation with hard deadlines and multiple customer stakeholders.
- Excellent communication skills and the credibility to act as a trusted translator between operations/customers and IT/engineering.
- Willingness and ability to travel to warehouse and customer sites as needed (est. 30-40%).
Preferred / Nice-to-Have- Direct experience with one or more major WMS platforms (e.g., Manhattan, Blue Yonder, Synapse, HighJump/Körber, SnapFulfil, or similar).
- Prior experience in a 3PL specifically, including multi-tenant/multi-customer configuration considerations.
- Experience standing up or scaling a team (analysts, engineers, or device support technicians).
- Familiarity with EDI standards and common carrier/customer integration patterns in trucking and warehousing.
Physical Demands:- This position may require travel to various company locations on the East and West Coast.
- Extended Sitting: Primarily desk-based with prolonged computer use.
- Computer Use: Frequent operation of computers and office equipment, requiring manual dexterity.
- Eye Strain and Repetitive Motion: Risk from continuous screen use and repetitive tasks like typing.
- Office Navigation: Light walking and standing for meetings and tasks within the office.
- Light Lifting: Occasional handling of objects up to 20 pounds.
