PassTime, a leader in asset tracking and technology solutions with over 30 years in business and experiencing significant business growth, is looking for a talented Desktop-Microsoft Office 365 Administrator. The successful candidate will be responsible for designing, administering, and supporting the PassTime Desktop and O365 infrastructure. The ideal candidate will demonstrate a thorough understanding of these skills further demonstrated with examples of past work.
Candidates should be self-described as driven, confident, analytical, and assertive. This position can be demanding with frequent deadline-oriented tasks that may require some evening and weekend work to perform infrastructure related Desktop-O365 hardware/firmware/software upgrades, enhancements, and bug fixes to ensure minimal impact on regular business hours of operation. Note: In general, this position is expected to be onsite 5 days a week in our Littleton office, with occasional opportunity to work remotely.
WHAT YOU WILL BE DOING- Utilizing best practices for IT desktop and Microsoft Office 365 development, design, implementation, administration, and support
Working and interacting with internal and external IT Infrastructure support teams in both remote work and close-knit office working conditions - Effectively communicating technical concepts to non-technical users
- Delivering desktop and Microsoft O365 related updates, changes and modifications independently using functional/technical specifications and the PassTime IT Change Management process
- Employing strong knowledge of desktop and Microsoft Office 365 management, administration, and support
- Identifying, collecting, processing, and organizing substantial amounts of information and data, which may be limited or incomplete
- Advanced troubleshooting and problem solving
- Prioritizing work on multiple projects simultaneously
- Day to day endpoint management and user troubleshooting of IT-related desktop and O365 software and hardware issues
WHAT YOU WILL BRING TO OUR ORGANIZATIONGeneral Requirements:
- Bachelor's Degree in MIS, Computer Science, or equivalent related IT Infrastructure experience
- Training and certifications will be considered
- Demonstrated 6+ years of progressive experience as a desktop and Microsoft Office 365 administrator
- A fundamental knowledge and ability to understand technology, information systems, data, and business processes
- Knowledge of, and ability to work in an Agile/Kanban project management environment
- Strong quantitative ability and aptitude for quantitative learning
- Strong analytical and business writing skills
- Excellent at troubleshooting and problem solving
- Ability to present findings and technical proposals to internal and external customers
- Proficiency with all Microsoft Office suite applications
- Strong verbal and written communication skills
- Flexibility to work after normal business hours and on weekends as needed
- Candidates must be authorized to work in the United States
Technical Requirements:
- Advanced experience with the administration and support of:
- Windows 10/11 desktops, laptops and tablets to include provisioning using Microsoft Intune MDM
- Support of company provided mobile devices to include company provided cell phones
- Installation, upgrades, troubleshooting, and maintenance of endpoint hardware and software
- Installing and troubleshooting hardware/peripherals (e.g., printers, headsets, monitors, webcams, etc.)
- Maintaining computerized inventory of all desktop related computer equipment
- Microsoft Office 365 suite of products to include Exchange Online, Teams and SharePoint
- Hybrid Active Directory environment (both on-prem and cloud-based Entra [Azure] AD) to include DNS/DHCP/WSUS
- Experience with, and/or general knowledge of, the administration and support of:
- Microsoft Server 2012/2016/2019/2022 Operating Systems
- Desktop based VPN software
- Desktop based Antivirus software
- Dell (or similar) Server Hardware
- Ubiquiti UniFi Wireless Access Points
- Cisco Networking hardware/software to include cabling patch panels
- Synology SANs
The successful candidate:- Utilizes effective communication skills: phone, face-to-face, email
- Has basic business process acumen and understanding
- Is able to adapt and work with multiple and various personality styles
- Utilizes accuracy and attention to detail
- Demonstrates follow-up skills, time management skills, appointment setting skills, and a goal-oriented personality
WHAT OUR ORGANIZATION IS PROVIDING- Expected annual salary range of $85,000 to $95,000 depending on experience and education
- Medical, dental, and vision insurance benefits
- Immediate eligibility to participate in company 401(k) program
- PTO: 10 days per year as a new employee, PTO accrual based on years of service
- Flexible hours
