Summary

This vacancy is for a GS-2210-11/12/13, IT Cybersecurity Specialist (Applications Software/SYSADMIN) located in the Department of Homeland Security, U.S. Coast Guard, Coast Guard National Response Center (CG-NRC) in Washington, District of Columbia.

Duties

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You will serve as a IT Cybersecurity Specialist (Applications Software/SYSADMIN) and be responsible for supporting the NRC's mission through system and database administration, cybersecurity operations, and application/software development, including Appian low-code/no-code platforms.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include:

• Performing requirements analysis with NRC users, Watch Standers, stakeholders, contractors, vendors, and technical personnel to define business and technical requirements for new or significantly enhanced Appian applications, workflows, records, forms, reports, process models, interfaces, and related platform components.
• Integrating Appian applications with existing NRC databases, reporting functions, data flows, system interfaces, and other approved tools to support incident reporting, stakeholder notification, business process automation, and mission support functions.
• Developing, implementing, maintaining, and evaluating cybersecurity procedures, technical controls, local implementation guidance, and operational practices to support the confidentiality, integrity, availability, reliability, and resilience of NRC information systems and data.
• Conducting in-depth analyses of unfamiliar or complex IT conditions, problems, or issues involving cross-platform integration, data integrity, application performance, cybersecurity controls, reporting requirements, user access, and operational continuity.

Requirements

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Conditions of employment

All qualification requirements must be met by the closing date of the announcement.

Do NOT include the following types of information in your resume:

• Social Security Number (SSN)
• Date of Birth (DOB)
• Photos of yourself (if included on your resume you will not be considered for this position)
• Personal information: such as age, gender, religious affiliation, etc.

Key Requirements:

• Must be a U.S. Citizen.
• Must be registered or exempt from the Selective Service. See www.sss.gov
• A one-year probationary period may be required.
• Under provisions of the Civil Service Reform Act, first time supervisors and/or managers will be required to serve a one-year probationary period.
• To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This position requires a Secret clearance.
• This is not a Bargaining Unit position.
• All Federal employees are required to have Federal salary payments made by direct deposit.
• Must obtain and maintain Appian Associate Developer certification within 12 months of employment.

The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the HR Office.

USA Hire Assessment: After submitting your application, if an additional assessment is required, you will receive an email invitation. Please note that this assessment must be completed within 48 hours of the vacancy closing date and as specified in the email.

Qualifications

Basic Requirements:

To qualify at the GS-11 grade level, your resume and assessment scores must demonstrate information technology skills necessary to perform the duties of this position at the GS-11 level and at least one (1) full year of specialized experience. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

Specialized experience for the GS-11 may include the following:

• IT Concepts - Experience in applying, a wide range of modern information technology concepts, principles, methods, standards, and practices in assigned IT domains sufficient to plan and carry out difficult and complex assignments.
• IT Infrastructure - Experience with information technology infrastructure, including assigned applications, databases, operating environments, system interfaces, Appian platform components, and related technical resources sufficient to analyze system behavior, identify problems, evaluate alternatives, and recommend or implement corrective actions.
• System Performance - Experience monitoring methods, tools, and techniques sufficient to review system performance information, logs, alerts, user reports, and operational data; identify performance, availability, or reliability issues; and recommend actions to improve system operations and service delivery.

Applicants may qualify at the GS-11 grade level by meeting or exceeding the minimum proficiency level established for each of the required competencies for this grade level in addition to the specialized experience requirements.

Required Competencies and Minimum Proficiency Level:

• Attention to Detail - 3
• Customer Service - 3
• Interpersonal Skills - 3
• Problem Solving - 3
• Team Work - 3
• Technical Competence - 3

To qualify at the GS-12 grade level, your resume and assessment scores must demonstrate information technology skills necessary to perform the duties of this position at the GS-12 level and at least one (1) full year of specialized experience.

Specialized experience for the GS-12 may include the following:

• Software Development - Knowledge of systems and software development life cycle principles, requirements analysis methods, testing and evaluation practices, and technical documentation methods sufficient to participate in the design, development, modification, testing, implementation, maintenance, and support of NRC applications, workflows, reports, scripts, interfaces, and system enhancements.
• Database Concepts - Knowledge of database concepts, data integrity practices, file management, backup and recovery principles, data retention considerations, and database administration methods sufficient to support the availability, reliability, accessibility, and accuracy of data across assigned systems.
• Product Knowledge - Knowledge of commercially available products, vendor documentation, Appian documentation, system manuals, technical advisories, and other reference materials sufficient to evaluate assigned technical issues, recommend appropriate use of products or services, and support maintenance or enhancement of agency systems.

Applicants may qualify at the GS-12 grade level by meeting or exceeding the minimum proficiency level established for each of the required competencies for this grade level in addition to the specialized experience requirements.

Required Competencies and Minimum Proficiency Level:

• Attention to Detail - 4
• Customer Service - 4
• Decision Making - 3
• Information Management - 4
• Interpersonal Skills - 4
• Oral Communication - 3
• Problem Solving - 3
• Team Work - 4
• Technical Competence - 3

To qualify at the GS-13 grade level, your resume and assessment scores must demonstrate information technology skills necessary to perform the duties of this position at the GS-13 level and at least one (1) full year of specialized experience.

Specialized experience may include the following:

• IT Development - Experience in applying, advanced information technology principles, concepts, methods, standards, and practices sufficient to design, develop, test, implement, administer, secure, integrate, maintain, evaluate, and improve applications, databases, Appian workflows, system interfaces, cybersecurity controls, and supporting IT infrastructure.
• Database Administration - Experience in multiple IT domains, including application development, low-code/no-code platform development, systems administration, database administration, cybersecurity, systems integration, configuration management, disaster recovery, and technical customer support.
• Cybersecurity - Expert knowledge of cybersecurity and information security principles, methods, tools, controls, and operations, including applicable federal, DHS, Coast Guard, Department of Defense, DISA, NIST, and NRC requirements, sufficient to assess risk, identify vulnerabilities, implement controls, remediate deficiencies, support incident response activities, and advise on security implications of system changes.

Applicants may qualify at the GS-13 grade level by meeting or exceeding the minimum proficiency level established for each of the required competencies for this grade level in addition to the specialized experience requirements.

Required Competencies and Minimum Proficiency Level:

• Attention to Detail - 4
• Customer Service - 4
• Decision Making - 3
• Information Management - 4
• Interpersonal Skills - 4
• Oral Communication - 3
• Problem Solving - 4
• Team Work - 4
• Technical Competence - 4

CYBERSPACE WORKFORCE QUALIFICATION AND COMPLIANCE (DOD 8140.series & DCWF)Foundational Qualifications: The incumbent must satisfy foundational qualification requirements aligned with DCWF Work Role Code 806 (Product Manager/Software Engineering) within the established regulatory grace period from the date of entry into the position.

Qualifications can be achieved through approved education (cyber-related degree), DoW-approved government training courses, or mapped commercial certifications.

NOTE: Education cannot be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.

Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) from an accredited institution. Once selected & prior to appointment, applicants must provide an official college transcript. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the U.S. (see FOREIGN EDUCATION below).

College Transcript: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide all unofficial transcripts (undergraduate, graduate, etc.) by the closing date of this announcement or you will be disqualified from further consideration. Transcripts should be legible and detailed, showing course number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours, and grade earned. If course content cannot be easily identified from the title of the course as listed on your transcript, you must submit an official course description from the college/university that reflects the content at the time the course was taken.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. To receive this credit, you must submit evidence of equivalency as provided by a credentialling evaluation service. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here

Only experience and education obtained by the closing date of this announcement will be considered.

Student Loan - Selectee(s) for this position who are newly appointed to a permanent or term position may be