About the RoleWe're looking for a hands-on implementation leader who can own software rollouts from start to finish
This is not a coordination role. You will be the technical owner of delivery, responsible for planning, executing, troubleshooting, and successfully completing projects across our client environments.
What You'll Own- End-to-end implementation ownership
- Lead multiple projects from discovery 1 design 1 execution 1 validation 1 handoff
- Technical leadership (hands-on)
- Act as the primary technical authority across projects, making decisions and executing when needed
- Successful delivery outcomes
- Ensure projects are delivered on time, within scope, and to a high standard of quality
- Client confidence
- Translate technical decisions into clear expectations and build trust throughout the project lifecycle
Types of Projects You'll Lead- SaaS implementations and integrations
- Identity & Access Management (SSO, MDM)
- Security tooling rollouts
- Domain and email migrations
- Cross-platform environment standardization
Examples of tools you've likely worked with:- MDM: Kandji, Mosyle, Intune, Jamf
- EDR: SentinelOne, Sophos
- SSO: Okta
What You'll Do (Day-to-Day)- Lead and execute implementations, migrations, and integrations
- Break down ambiguous requirements into clear technical plans
- Identify risks early and proactively solve them
- Manage/Context switch between various projects (Dependent on timeline)
- Troubleshoot complex issues during deployment (not escalate them)
- Partner with Project Managers to align scope, timelines, and expectations
- Create clear documentation (design, implementation, validation, handoff)
What We're Looking For- Proven implementation ownership
- You've led and completed multiple full-cycle rollouts-not just assisted or maintained systems
- 6+ years in IT / systems / infrastructure / SaaS environments
- Strong SaaS ecosystem experience
- Okta
- Intune
- Iru (formerly known as Kandji)
- Jamf
- Google Workspace
- Microsoft 365
- etc.
- Hands-on + leadership balance
- You can both architect the solution and execute it
- Client-facing confidence
- You can explain tradeoffs, push back when needed, and guide decisions
What Makes Someone Successful in This Role- You've seen projects fail-and know how to prevent that
- You anticipate issues before they happen
- You care about clean, scalable implementations-not quick fixes
- You leave environments better than you found them
Benefits:- 65 Health Benefits
- 100% covered health, dental and vision insurance for you, 50% for dependents
- Paid Parental Leave
- HSA/FSA eligibility
- Access to a variety of mental health programs
- Compensation, Rewards & Recognition
- 401(k) + 4% company matching
- Annual Bonus Program
- Balance
- Learning & Development
- Flexible certification and learning stipends and reimbursements
- Culture
- Biannual company retreats
- Social events
- Wellbeing events and programs
- + Extras
- Home internet and mobile reimbursement
- Monthly meal stipend
- Commuter benefits
Interview Plan:Round 1
- Phone call with Recruiter
Round 2
- 45 min Zoom call with Project Coordinator
Round 3: Final
- 45 min with Professional Services Lead
- 45 min with Service Manager
