About This Job:We are expanding our support coverage to serve a key client. As an IT Consultant, you will be one of the dedicated technical resources, ensuring seamless IT operations.
This is a focused, high-ownership position where you provide IT support during a critical window. You will need to think independently, troubleshoot without a safety net, and deliver a white-glove experience.
The right person for this role is self-sufficient, composed under pressure, and takes pride in being the reliable presence that keeps things running quietly in the background.
- This is a remote position
- Shift: 9:00am-5:00pm local time
- Expected Start Date: Mid August
Compensation offered will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Candidates based anywhere in the United States are welcome to apply.
Job Responsibilities:- Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions
- Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows
- Provision, configure, and maintain user laptops, workstations, and accounts
- Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments
- Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
- Manage physical assets including inventory, cable management, and general workspace upkeep
- Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
- Help configure automations and tooling especially around onboarding and offboarding workflows
- Mentor and support junior team members as you grow into the role
Technical Requirements- Solid hands-on experience with Mac OS and Windows operating systems
- Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom
- Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta
- Familiarity with networking fundamentals and standard environments including Meraki and Unifi
- Basic understanding of compliance frameworks such as SOC2 and HIPAA
- Strong troubleshooting skills with a focus on clear, documented resolutions
Benefits:- ♥🩹 Health Benefits
- 100% covered health, dental and vision insurance for you, 50% for dependents
- Paid Parental Leave
- HSA/FSA eligibility
- Access to a variety of mental health programs
- Compensation, Rewards & Recognition
- 401(k) + 4% company matching
- Annual Bonus Program
- Balance
- Learning & Development
- Flexible certification and learning stipends and reimbursements
- Culture
- Biannual company retreats
- Social events
- Wellbeing events and programs
- + Extras
- Home internet and mobile reimbursement
- Monthly meal stipend
