IT Business Relationship Manager

Veralto

$140K — $150K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field, or 5 years' experience in lieu of a degree
  • 4+ years of experience in BRM, IT Consulting, Program Management, or similar roles
  • Experience working with senior business leaders and cross-functional teams
  • Proven track record identifying and implementing business improvement initiatives

Responsibilities

  • Serve as the primary liaison for business stakeholders seeking IT assistance
  • Guide business partners through IT processes related to incidents and enhancement requests
  • Ensure business stakeholders understand IT services and intake procedures
  • Coordinate with IT teams for timely responses to business requests
  • Act as a point of contact for recurring IT service issues raised by business stakeholders
  • Partner with IT teams to evaluate and recommend technology solutions
  • Assist in prioritizing initiatives based on business value and resource requirements

Benefits

  • Comprehensive package of paid time off
  • Medical, dental, and vision insurance
  • 401(k) plan available for eligible employees
Full Job Description
Reporting to the Business Systems Analysis Manager, the IT Business Relationship Manager (BRM) serves as the strategic liaison between Information Technology and assigned business units. This role is responsible for building strong relationships with business leaders, developing a deep understanding of business goals and challenges, and identifying opportunities where technology can enable business growth, efficiency, innovation, and operational excellence. The BRM acts as a trusted advisor to business stakeholders, translating business needs into technology opportunities while ensuring IT initiatives align with organizational priorities. The position works collaboratively with business leadership, PMO Leadership, architects, analysts, and vendors to align benefit realization through technology solutions.

What You'll Do:
  • Serve as the primary liaison for business stakeholders seeking assistance, guidance, or engagement with IT.
  • Guide business partners through established IT processes related to incidents, investigations, enhancement requests, projects, and technology initiatives.
  • Ensure business stakeholders understand available IT services, support models, governance, and intake procedures.
  • Coordinate with IT teams to facilitate timely responses and appropriate ownership of business requests.
  • Serve as a point of contact for business stakeholders when recurring patterns of IT service, communication, or prioritization barriers raise broader business concerns.
  • Partner with IT delivery teams to evaluate solution options and recommend appropriate technologies.
  • Assist business stakeholders in prioritizing initiatives based on business value, risk, resource requirements, and strategic alignment.


What You'll Bring:

Required
  • Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or 5 years' experience in lieu of degree
  • 4+ years of experience in BRM, IT Consulting, Program Management, or similar roles.
  • Experience working with senior business leaders and cross-functional teams.
  • Proven track record identifying and implementing business improvement initiatives.


Preferred
  • Experience with digital transformation initiatives.
  • IIBA, BRMP, CBAP, PMI, or similar professional certification.
  • Experience within manufacturing, distribution, sales, service, or industrial business environments.


US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $140,000 - $150,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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