Position OverviewFuel the future of how FLBG collaborates. Business Technology & Digital Solutions is accelerating digital transformation across FUJIFILM Biotechnologies, and we're seeking a visionary, execution-focused leader to own our global collaboration platforms and experience. As the Global Lead, Collaboration Engineering, you will set the global strategy, govern standards, and scale secure, compliant, and high-performing collaboration services across regions-driving adoption and impact for every employee.
This is a high-impact role with executive visibility, global scope, and a mandate to transform how we work together across Microsoft 365, Teams (including telephony), SharePoint, OneDrive, mobility, and AV/meeting room experiences.
Job DescriptionYour Impact- Define and own the global collaboration strategy and standards across FLBG
- Lead a high-performing global organization of engineers, SMEs, and strategic partners
- Drive platform excellence across Microsoft 365, Teams (collaboration + telephony), SharePoint Online, OneDrive, AV, and meeting room technologies
- Accelerate adoption through user enablement, automation, and self-service
- Ensure service reliability, security, and compliance in highly regulated environments (GxP)
- Provide data-driven insights, executive dashboards, and continuous improvement
What You'll Do- Collaboration Strategy & Global Governance (25%)
- Define and own the global Collaboration strategy
- Establish global standards for:
- Microsoft 365 ecosystem (Teams, SharePoint, OneDrive)
- AV/meeting room platforms and telephony
- External collaboration and file sharing governance
- Build and govern operating models aligned with ITIL, GxP, and corporate policies
- Define KPIs, SLAs, and service maturity models; ensure audit readiness and regulatory compliance
- Global Leadership & Organizational Development (20%)
- Lead and develop a global Collaboration organization (engineering, SMEs, vendors)
- Define capability roadmap and organizational structure; build a high-performance, service-oriented culture
- Act as senior escalation point for collaboration services
- Drive cross-functional alignment across BT&DS, Service Desk, IAM, Security, and Infrastructure
- Platform Ownership & Architecture (20%)
- Own global architecture for Microsoft 365 services; Teams (collaboration + telephony); SharePoint Online & OneDrive; AV, meeting rooms, and conferencing tech
- Govern platform configuration, lifecycle, and adoption
- Define standards for:
- Workspace governance (Teams lifecycle, permissions, external sharing)
- Telephony (call queues, voice policies, dial plans)
- AV room design and global standards
- Drive automation, self-service, and user enablement
- Service Experience, Adoption & Performance (15%)
- Ensure high availability and performance of collaboration services
- Define and track user experience metrics (adoption, CSAT, call quality, usage)
- Lead global adoption and enablement programs; partner with Service Desk to improve supportability and reduce tickets
- Drive proactive problem management and continuous improvement
- Security, Compliance & Risk Management (10%)
- Ensure compliance with security policies and regulatory requirements (GxP)
- Govern external sharing policies, data protection and retention, and identity integration with Azure Entra
- Collaborate with Cybersecurity on conditional access and related controls
- Ensure audit readiness for collaboration services
- Vendor, Financial & Continuous Improvement (10%)
- Own vendor strategy (Microsoft, AV vendors, telephony providers)
- Manage budgets and cost optimization initiatives
- Drive continuous improvement through analytics and automation
- Provide executive-level reporting and dashboards
Minimum Education Requirements- Bachelor's degree in Computer Science, Business Administration, Engineering, or related field
- Master's degree preferred (especially for global leadership roles)
Minimum Experience Requirements- 15+ years of experience in IT, Digital Workplace, or Collaboration services
- 5+ years in global leadership roles (direct or matrix leadership)
- Proven experience owning global platforms/services (M365, Collaboration, AV, Telephony)
- Experience in highly regulated environments (GxP)
- Strong understanding of service ownership, governance, and operating models
Important Positioning- Not required to be hands-on, but must have deep conceptual understanding of:
- Microsoft 365 ecosystem
- Teams & telephony
- SharePoint, OneDrive, and file services
- AV/meeting room technologies
- Mobility and integration with endpoints
Knowledge & Skills- Strategic & Leadership
- Define and execute global digital workplace/collaboration strategies
- Strong stakeholder management (engineers to executives)
- Organizational design and team scaling
- Financial governance and vendor management
- Data-driven decision making
- Collaboration Platform Expertise (Conceptual & Governance)
- Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange)
- Teams telephony and collaboration governance
- AV/meeting room ecosystems and standards
- Identity integration (Azure Entra)
- High-level understanding of automation and API-driven platforms
- Service Management & Operations
- Strong ITIL knowledge (Incident, Problem, Change, Service Design)
- Experience defining SLAs, KPIs, and service models
- Global service delivery and support integration
- Compliance & Regulatory
- Experience working in GxP/GAMP environments
- Understanding of validation, audits, and risk management
- Behavioural Competencies
- Strong leadership presence and communication skills
- Ability to operate in complex, global environments
- Outcome-driven and structured mindset
- Strong collaboration and influencing skills
- Service-oriented leadership with a focus on user experience
Why This Internal Role- Shape how our global teams connect, collaborate, and deliver outcomes
- Lead platform strategy and adoption with enterprise-wide visibility
- Build and scale a world-class collaboration engineering organization
- Deliver measurable impact in a complex, highly regulated, and innovative environment
