The Information Technology Department is responsible for the implementation, provision, and support of all information and technology services within the firm, including user support, reliable network connectivity, delivery of solutions, and applications development and maintenance. Members of this department are located across the globe and are committed to providing a high quality of service for our people.
The IT Business Analyst operates within the IT Business Solutions function. The primary objective of the role is to help our internal clients improve the way they do business, through an intimate understanding of their goals and processes. This individual reports to and acts in partnership with Business Relationship Managers as a gateway for clients into the services provided by IT. To achieve this, each IT Business Analyst must understand the clients' objectives, the solutions available, and the architectural goals of IT as a whole.
KEY RESPONSIBILITIES- Elicits business requirements for information applications, data management, and storage solutions.
- Represents the client's interests throughout the application lifecycle and assists business users in analyzing and improving their processes.
- Provides both customer deliverables and business analysis, assisting with the delivery of third-party / cloud software services or other commercial software products, etc.
- Works with project stakeholders to elicit, document, agree, and prioritize business requirements.
- Acts as the functional go-to person with multiple business stakeholders.
- Communicates business requirements to product delivery specialists.
- Works with users, IT Business Relationship Managers, IT Project Managers, and product owners to develop business cases and benefits realization plans.
- Sources, evaluates, and selects solutions that best fit business requirements.
- Assists business users in implementing and making best use of software solutions to ensure realization of benefits.
- Develops and maintains acceptance criteria for project deliverables. Assists the QA function in test planning and execution, and guide clients in best practices for user acceptance testing.
- Uses process improvement methodologies and tools to assist business users to analyze, design, and implement more effective processes.
- Follows appropriate solution delivery lifecycles, liaises with work package leaders and project sponsors, and contributes to the effective planning and use of resources.
- Assists with delivery of and transfer to business-as-usual for all project deliverables.
- Collaborates with colleagues across the Business Team and legal practice throughout the organization.
- All members of the firm are encouraged to participate in our Responsible Business program.
- Other duties as assigned.
QUALIFICATIONSREQUIRED SKILLS
- Ability to deliver work in a precise and timely fashion, whether small or large scale.
- Comfortable working face-to-face or virtually with clients on solutions that meet their needs.
- Ability to work effectively to challenging deadlines while maintaining quality of output and attention to detail under pressure.
- Flexible and able to adapt to changes or setbacks on a project.
- Structured analytical approach to work involving change. Uses analytical methods and tools to understand and document stakeholder requirements.
- Skilled in Microsoft Project, Word, PowerPoint, Excel, and Visio, or a similar process documentation tool.
- Excellent oral and written communication skills, including the ability to lead analysis discussion, work with business stakeholders, and work with technical stakeholders to convey and confirm understanding of business objectives and solution fit.
- Ability present ideas in a variety of ways depending upon audience and context.
- Understands what part IT plays in relation to a client's business. Generates fresh ideas regarding use of IT in business areas where it is not being used.
- Results-oriented and able to drive forward regardless of personal interest in the task. Follows tasks to their logical conclusion and ensures everything has been done to the right standard.
- Comfortable working both individually and as part of a team and planning/prioritizing work for project team. Prepared to challenge ideas constructively within a team or group.
EDUCATION, CERTIFICATIONS, AND EXPERIENCE
- Experience as a business analyst in a business change and/or project-based environment.
- Experience on IT projects and awareness of software development methodologies (Waterfall and Agile) preferred.
- Experience working in a law firm environment or a similarly professional services culture is desirable.
- Experience with Azure DevOps, Jira, or similar project management tool is preferred.
- Consulting experience delivering end-to-end business solutions preferred.
- Bachelor's degree preferred.
WORK SCHEDULECore hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., including one hour for lunch. The role requires flexibility to work the hours necessary to effectively perform job responsibilities and meet business, client, and team needs.
ADDITIONAL INFORMATIONIn Washington, D.C., the expected base salary range for this role is $126,000 to $145,000 per year.
This range reflects a good-faith estimate of pay at the time of posting; the actual compensation offered may vary depending on factors such as the candidate's qualifications. This position is eligible for additional forms of compensation, which may include annual discretionary bonuses. Employees in this role are also eligible for benefits offered by the firm, subject to applicable plan terms and conditions, which currently include medical, dental, and vision insurance; a 401(k) retirement plan; and paid time off. Please review this link for more information regarding employee benefits in the United States.
This job description sets forth the responsibilities of this position and may be changed from time to time as shall be determined.
