IT Applications Specialist - ATM
Position Overview:
This is an in-office/onsite position for an IT Applications Specialist acting as a subject matter expert in the ATM application ecosystem. Responsible for maintaining, troubleshooting, updating, integrating, testing and operational support of the organization’s ATMs and self-service terminal software. Including building low-code/no-code solutions, supporting implementations, and documenting system functionality, processes, and technical decisions.

Essential Responsibilities:
•    35% Under general supervision:
o    Execute day-to-day specialized technology functions such as user management,
o    license management, role/profile setups, permissions, and public groups.
o    Execute day-to-day specialized technology functions such as user management, license management, role/profile setups, permissions, and public groups.
o    Apply system updates and procedures to improve existing application processes.

•    25% Application Support & Problem Solving:
o    Provide Tier 2/Tier 3 support for production systems, responding to incidents and diagnosing technical issues.
o    Troubleshoot software errors investigate system bugs, review application logs, and resolve end-user or operational issues. 
o    Conduct root cause analysis for recurring issues and implement corrective actions.
o    Monitor application health, interfaces, and system integrations.
o    Experience with project tracking tools (e.g., JIRA, Confluence, Helix).
o    Serve as an on-call responder for team-supported software as required.
•    15% Business Analysis:
o    Analyze identified gaps in processes, workflows, and offer ideas or solutions for improvement in areas that require improvement or remediation.
o    Collect data for user requests, scope impact, and provide project estimates.
o    Participate in product backlog refinement and prioritization.

•    15% Coordination, Testing, & Cross-Functional Collaboration:
o    Coordinate application upgrades, releases/CRQ changes, testing, and deployment schedules.
o    Test and execute software patches, version updates and hotfixes in staging environments before production rollouts.
o    Serve as a technical liaison between business partners, software engineers, DBAs, third-party vendor partners, and other IT teams.
o    Assist with user training and monitor post-implementation adoption.

•    10% Documentation & Continuous Improvement:
o    Develop and maintain technical documentation, system specifications, SharePoint knowledge base articles, and user manuals.
o    Evaluate emerging tools, processes, and industry trends to enhance application efficiency.

Required experience and education: Bachelor's degree. Acceptable fields of study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering.
•    Additional four years of relevant experience can be considered in lieu of degree.
Required relevant experience: Minimum 2 years of relevant experience in IT Application Support or Administration

Required Skills:
•    Proficiency with Windows operating systems.
•    Proficient and dedicated to writing testable scripts, documentations, and requirements.
•     Exposure to scripting, reporting/analytics tools (e.g., Power BI, SQL, Splunk), PowerShell, SOAP/REST APIs is a plus.
•    Comfortable with specific products, platform, or system the solution uses.
•    Knowledge of the Software Development Life Cycle (SDLC) and Agile/Scrum methodologies, and ITIL Incident/Problem Management.
•    Must have strong analytical skills with high attention to detail.
•    Collaborative and team player attitude with excellent communication skills both written and oral. 
•    Must be able to confidently interact with technical, non-technical, and management staff.
•    Must be able to assist with the review and refinement of the product backlog, sometimes contributing to setting priority. 
•    Must adhere to the work schedule and attendance policy established by the manager. 
•    Must be able to speak English fluently. 

Desired skills:
•    Bachelor's degree.
•    ITIL Foundation v3/v4 or Vendor specific certifications (Diebold, Hyosung).
•    Desired relevant experience 2 - 5 years.
•    Software Development Life Cycle (SDLC)
•    Experience working with ATM software and hardware
•    Experience working with SCRUM and Agile
•    Working knowledge of Helix

Work Environment & Physical Demands
•    Onsite position requires in-person training and meeting attendance.
•    Prolonged periods of sitting, standing, and working at a computer or telephone.
•    Ability to lift to 20 lbs.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.