IT Applications & Infrastructure LeadCompany: ZWILLING J.A. HenckelsLocation: Pleasantville, New York, United States (Hybrid: In Office:3 days per week)
Department: Information Technology
Reports To: IT Director (Head of IT)
Employment Type: Full-Time
Position Summary: The
IT Applications & Infrastructure Lead is a highly experienced individual contributor responsible for supporting, enhancing, and maintaining a wide range of enterprise applications, infrastructure systems, and operational technologies. This role works collaboratively across SAP application support, Infrastructure (Server, Network, Security), Desktop Support, Store Support, and Field/Remote Support teams to provide advanced technical expertise, resolve complex issues, and ensure continuity of mission-critical systems.
This role plays a unique and highly valuable part within the IT organization, leveraging deep institutional knowledge, cross-functional experience, and historical understanding of systems and processes. Although it carries no direct managerial responsibility, the Information Systems Administrator provides guidance, subject-matter leadership, and operational support and continuity across multiple technology domains.
Key ResponsibilitiesStrategic and Operational Support - Supports and assists the IT Director in providing operational oversight and strategic execution when needed.
- Assist in planning, implementation, administration, coordination, and communication related to IT initiatives across applications, infrastructure, and support teams.
- May lead select high impact meetings, project reviews, or operational discussions when requested.
Cross-Functional Technical Support & Collaboration- Partner closely with SAP functional and technical teams to support integrations, data flows, and business processes-especially within eWM, ShipERP, Paccurate, and related logistics solutions.
- Work with Infrastructure teams (Server, Network, Security, Virtualization) to resolve escalated issues, support system stability, and contribute to technology planning.
- Coordinate with Desktop Support, Store Support, and Field IT teams to ensure reliable operations across office, warehouse, and retail environments.
Application Support & Specialized Systems OwnershipProvide advanced support, troubleshooting, configuration, and coordination for a wide portfolio of systems not explicitly owned by other IT functions, including:
- Automation & Workflow: PowerAutomate, RVI
- Labeling & Documentation: label systems, packaging slip generation, print workflows
- Telephony & Communication: 8x8, PTLS
- Warehouse & Logistics Technology: Kardex system, conveyor systems, eSecure integrations
- Retail & POS Systems: MyPOS, Store Support tools, DC1
- Physical & Access Security Systems: Brivo, TotalConnect, QVR
- Storage, Backup & Surveillance: QNAP (VM backups, surveillance platform)
- RFID & Printing: Zebra printers (including RFID workflows)
- Cloud Productivity: Dropbox and related integrations
- Legacy Technologies: Maintenance and operational support for DCI AS/400 applications
Infrastructure & Operational Support- Provide advanced troubleshooting across servers, networking, security tools, mobile devices, and IoT platforms.
- Assist in monitoring, maintaining, and improving both on-premises and cloud-based environments.
- Participate in incident response and root-cause analysis for complex, cross-system failures.
- Maintain documentation, system configurations, runbooks, and knowledge bases.
Subject-Matter Leadership- Serve as a technical escalation point for multi-team issues requiring broad system knowledge.
- Advise the IT Director and other technology leaders on risks, opportunities, dependencies, and best practices.
Project Support & Execution- Contribute to the planning, execution, and deployment of IT projects across applications and infrastructure.
- Serve as the technology expert for cross-functional initiatives involving SAP, warehouse automation, POS upgrades, workflow automation, and new system integrations.
- Manage small to medium-sized technology enhancements independently, including requirements gathering, testing, and coordinating with internal teams/vendors.
QualificationsRequired- Bachelor's degree in Computer Science, Information Systems or related field, equivalent technical certification.
- 7+ years of broad IT experience across applications, infrastructure, and support operations.
- Working knowledge of SAP environments, particularly eWM, SD/LE, ShipERP, Paccurate, or related areas.
- Strong understanding of enterprise IT operations: servers, networking, virtualization, security, end-user support, and retail technologies.
- Experience supporting multiple specialized or custom applications and operational systems.
- Demonstrated ability to troubleshoot and resolve complex cross-domain issues independently.
- Strong communication, coordination, and customer-service skills.
- Ability to work effectively with both technical and non-technical stakeholders.
Preferred- Experience working in distribution, warehouse, retail, or manufacturing environments.
- Prior IT management/leadership experience strongly preferred.
- Experience serving in a team lead role for the work group and/or as a specialist on complex technical and business matters
- Familiarity with AS/400 systems and legacy application maintenance.
- Experience supporting IoT, automation equipment, or warehouse robotics.
- Background in PowerAutomate or other low-code automation platforms.
- Understanding of SAP integration tools, APIs, EDI, or middleware.
Not eligible for sponsorship
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