ABB Ltd

IS Service Manager, Software Asset & License Management

ABB Ltd$100K — $130K *
Cary, NC 27513In-Person
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Business, Finance, or related field
  • 8+ years of experience in Software Asset Management or IT Asset Management
  • Strong knowledge of software licensing models and contract structures
  • Experience managing major vendors such as Microsoft and Oracle
  • Proven success in driving cost savings initiatives
  • Experience handling software audits
  • Strong analytical and negotiation skills

Responsibilities

  • Implement SAM strategy, policies, and standards
  • Deploy governance frameworks for software management
  • Create visibility into software spend and usage
  • Manage end-to-end lifecycle of software assets
  • Provide transparency in software budgeting and cost tracking
  • Collaborate with key software vendors and procurement teams
  • Leverage SAM tools for tracking and reporting

Benefits

  • Choice between medical plan options
  • Company paid life insurance and AD&D
  • Short and long-term disability coverage
  • Parental leave up to 6 weeks
  • 401k Savings Plan with employer contributions
  • Employee Stock Acquisition Plan
  • 11 paid holidays and permissive vacation policy
Full Job Description
This position reports to:
ELIP CIO & US Country IS Manager

The Software Asset Manager (SAM) is a strategic role within the Country Information Systems (IS) organization responsible for governing the full lifecycle of software assets across the enterprise. This position leads software license strategy, cost optimization, vendor alignment, and compliance management to ensure the organization maximizes value from software investments while minimizing risk.

The role combines financial stewardship, vendor negotiation support, and operational governance to deliver transparency, efficiency, and control over the country's software portfolio. The Software Asset Manager partners closely with IS Domain Delivery Managers, Procurement, Finance, Security, Architecture, and Business leaders to enable compliant, cost-effective, and scalable technology solutions.

The work model for the role is: Hybrid in Cleveland OH, Cary NC, Fort Smith AR

Core Responsibilities:

Strategy & Governance
  • Implement the country's Software Asset Management (SAM) strategy, policies, and standards aligned with global Divisions and Business Areas
  • Deploy established governance frameworks for software acquisition, deployment, usage, and retirement - aligned to the existing software ordering processes
  • Create visibility into software spend, utilization, and risk across the estate
  • Align software portfolio decisions with business and IS strategy, including support for all M&A transactions that require license management activity

License & Asset Lifecycle Management
  • Manage the end-to-end lifecycle of software assets: request, procurement, deployment, maintenance, renewal, and retirement
  • Validate and ensure accurate license entitlement and consumption reporting
  • Support software rationalization and optimization initiatives
  • Facilitate redundant or underutilized software to reduce cost and complexity

Cost Management & Optimization
  • Provide software budget transparency and cost tracking
  • Identify savings opportunities through license optimization, right-sizing, and contract consolidation
  • Support forecasting and budgeting of software renewals and true-ups/true-downs
  • Develop total cost of ownership (TCO) models and ROI analysis

Vendor & Contract Management
  • Serve as primary IS point of contact for key software vendors and publishers
  • Provide licensing expertise during negotiations, renewals, and enterprise agreements
  • Interpret and advise on complex licensing models (subscription, SaaS, consumption, perpetual, hybrid)
  • Partner with Procurement to optimize contract terms and pricing

Compliance & Risk Management
  • Ensure compliance with vendor licensing terms and regulatory requirements
  • Lead internal license audits and readiness for external vendor audits, aligned with global SAM team
  • Mitigate legal and financial exposure related to non-compliance
  • Establish controls and reporting to proactively manage risk

Data, Reporting & Tooling
  • Leverage SAM/ITAM tools to track inventory, usage, and entitlements
  • Develop dashboards and KPIs for software spend, compliance posture, and optimization progress
  • Provide regular reporting to IS and business leadership

Stakeholder Partnership
  • Collaborate with Infrastructure, Security, Architecture, and Application teams to standardize software usage
  • Advise project teams on licensing implications during solution design
  • Educate stakeholders on licensing best practices and cost accountability

Required Qualifications
  • Bachelor's degree in Information Systems, Business, Finance, or related field
  • 8+ years experience in Software Asset Management, IT Asset Management, or technology financial management
  • Strong knowledge of software licensing models and contract structures
  • Experience managing major vendors (e.g., Microsoft, Oracle, Adobe, SAP, SaaS providers, cloud platforms)
  • Demonstrated success driving cost savings and optimization initiatives
  • Experience preparing for and managing software audits
  • Strong analytical, financial, and negotiation skills
  • Ability to translate technical and licensing concepts into business impact

Preferred Qualifications
  • Experience within a country or regional IS/IT organization
  • Familiarity with SAM/ITAM tools (ServiceNow SAM, Flexera, Snow, etc.)
  • Knowledge of cloud licensing (Azure/AWS/GCP consumption models)
  • Certifications such as:
    • CSAM
    • ITIL
    • IAITAM (CHAMP/CSAM)
    • SAM or ITAM tool certifications
  • Experience working cross-functionally with Procurement and Finance

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability
  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D - 100% employee paid up to maximums
  • Short Term Disability - up to 26 weeks - Company paid
  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Parental Leave - up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program

Retirement
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

Time off
  • ABB provides 11 paid holidays.
  • Salaried exempt positions are provided vacation under a permissive time away policy.

About ABB Ltd

ABB Ltd is a Swiss multinational corporation that specializes in electrical equipment. The company was founded in 1988 and is headquartered in Zurich, Switzerland. ABB operates in a variety of industries, including power generation, transmission, and distribution, as well as automation and robotics. The company's products and services are used in a range of applications, from electric vehicles to renewable energy systems. ABB has a global presence, with operations in more than 100 countries. The company is committed to sustainability and has set ambitious targets for reducing its environmental impact.
Learn more about ABB Ltd
Size
104,400 employees
Market Cap
$59.8 billion
Industry
Net Income
$5.1 billion
Founded
1988
5 Year Trend
+3%
Revenue
$26.1 billion
NASDAQ

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