Job Summary: Provides leadership and operational oversight for the organization's non-clinical application portfolio, including HRIS, ERP/Finance, payroll, M365, and related systems. Ensures system performance, data integrity, security, and alignment with business needs while leading a team responsible for support, configuration, and enhancements.
Responsibilities: - Application Ownership & Strategy
- Serve as technical owner for HRIS, ERP/Finance, payroll, M365, and other non-clinical applications.
- Define and maintain application roadmaps aligned with business priorities and compliance requirements.
- Lead system evaluations, selections, implementations, and upgrades.
- System Operations & Support
- Ensure availability, performance, security, and reliability of supported systems.
- Oversee configurations, releases, upgrades, patches, and integrations.
- Establish and maintain support models, service levels, and escalation processes.
- Drive incident and problem management, including root cause analysis and issue prevention.
- Data Integrity, Security & Compliance
- Ensure accuracy and integrity of employee and financial data across systems.
- Enforce access controls, audit requirements, and segregation of duties.
- Support audits and regulatory compliance in partnership with security and compliance teams
- Oversee system integrations and data exchanges across platforms.
- Deliver reporting and analytics solutions with HR and Finance stakeholders.
- Maintain data standards, documentation, and reporting logic.
- Lead, coach, and develop analysts and system administrators.
- Set priorities, performance expectations, and development goals.
- Vendor & Stakeholder Management
- Act as primary technical liaison for vendors and implementation partners.
- Manage vendor performance, contracts, licensing, and support engagements.
- Translate business needs into technical requirements and recommendations.
- Project & Change Management
- Lead application projects, including implementations, enhancements, and integrations.
- Ensure adherence to change management, testing, and release processes.
- Manage risks, dependencies, and stakeholder communication.
Requirements: - Bachelor's degree in Information Technology, Computer Science, or related field
- 5 years of progressive experience progressive experience supporting HRIS and/or Financial/ERP enterprise
- applications; 3 years in a technical lead or people management role
- Proven experience managing projects, with strong knowledge of project management methodologies;
- PMP certification preferred
- Proven experience managing enterprise applications, integrations, and system operations
- Demonstrated ability to lead cross-functional initiatives and collaborate with business stakeholders
- Technical expertise in:
- Experience with HRIS/HCM platforms (e.g., UKG, Workday, SAP, Oracle, ADP, or similar)
- Experience with ERP/financial systems (e.g., Microsoft Dynamics, NetSuite, SAP, Oracle)
- Knowledge of system integrations (APIs, middleware, file-based data exchanges)
- Understanding of data governance, security controls, and audit requirements
- Familiarity with Microsoft 365 and collaboration platforms
Physical Requirements:- Prolonged use of a computer and standard office equipment.
- Occasional standing, walking, and light lifting (up to 20 pounds).
- The ability to communicate effectively and visually review information is necessary.
Benefits at Gateway Foundation:Health and Wellness:- Medical, dental, and vision insurance for employees and dependents
- Employee wellness program promoting health and fitness and offering cash-saving premiums
- Employee assistance programs focused on mental health
Financial wellbeing:- 403(b) Retirement Plan with 3% employer match
- Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
- Flexible Spending Accounts for medical and dependent care
- Public Service Loan Forgiveness (PSLF)
Flexibility and time off:- 18 paid time off days per year - accrual rates increase with years of service
- 9 paid company holidays
- Work-life-balance
Personal Development:- Training & Development Programs
- Tuition Reimbursement - up to $5,250 per calendar year
- eLearning access to online courses that provide CEU's and job-related training
- Clinical Supervision: Formal and informal guidance
