L3Harris

(Remote) Manager of Software Services & Support

L3Harris • $90K — $100K *
US-AnywhereRemote in Georgia, US
Healthcare
5 - 7 years of experience
Reposted 3 days ago
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Job Overview by Ladders

Qualifications

  • 5-7 years in healthcare software or consulting roles.
  • Expertise in Hospital Revenue Cycle Management or Hospital Patient Accounting.
  • Strong leadership skills with team management experience.
  • Proficient in project management and delivering technical implementations.
  • Excellent communication for stakeholder engagement and technical translation.
  • Bachelor's degree in a relevant field or equivalent experience.
  • Familiarity with Microsoft Dynamics or similar ERP systems.

Responsibilities

  • Lead and mentor a small team of customer support analysts.
  • Manage billable consulting services for healthcare clients.
  • Coordinate project management for customer-facing engagements.
  • Translate technical requirements into actionable solutions during meetings.
  • Collaborate with R&D to prioritize client needs and feature requests.
  • Handle administrative tasks like quotes, proposals, and contracts.
  • Drive continuous improvement initiatives in service delivery processes.

Benefits

  • 3 weeks' vacation and 5 personal days.
  • Comprehensive Medical, Dental, and Vision benefits starting on day one.
  • Employee stock ownership and RRSP/401k matching programs.
  • Lifestyle rewards.
  • Remote work flexibility.
Full Job Description
Harris Novum, a division of Harris; is seeking a Manager of Software Services & Support who will lead the Software Professional Services and Support team in a dynamic healthcare software business.

This robust management role involves overseeing billable services delivery, leading customer support analysts, and serving as the primary liaison between our clients and internal development teams. The ideal candidate brings deep expertise in Hospital Revenue Cycle Management or Hospital Patient Accounting, combined with proven leadership abilities in a customer-facing technical services environment. You will collaborate closely with our R&D Director to ensure client requests are met by developers while maintaining exceptional service delivery standards. This position requires someone who can balance strategic client relationship management with hands-on operational execution, including project oversight, stakeholder communication, and related administrative tasks.

This remote role welcomes candidates anywhere in the US. Travel is required as needed, approximately 15%. This includes occasional customer site visits across the US and meetings in the Atlanta, Georgia, office. 1-2 trips per quarter on average. Preference will be given to candidates who can work in CST or EST time zone.

Salary Range: 90K to 100k

What your impact will be:
  • Lead and mentor a small team of customer support analysts, providing mentorship, performance feedback, and professional development opportunities.
  • Manage billable consulting services and technical implementations for healthcare clients, ensuring project profitability and client satisfaction.
  • Serve as primary point of contact for customer-facing project management, coordinating timelines, deliverables, and stakeholder expectations across multiple concurrent engagements.
  • Facilitate stakeholder calls and client meetings, translating technical requirements into actionable solutions and maintaining strong client relationships.
  • Collaborate with the R&D Director to communicate client needs, prioritize feature requests, and provide market insights that inform product roadmap decisions.
  • Execute administrative duties including preparing quotes and proposals, drafting Statements of Work (SOWs), generating project completion letters, and managing time reporting.
  • Ensure compliance with healthcare industry standards and maintain deep knowledge of hospital revenue cycle workflows, patient accounting processes, and related regulatory requirements.
  • Drive continuous improvement initiatives in service delivery processes, documentation standards, and team performance metrics.


What we are looking for:
  • Candidates must possess demonstrable experience in Hospital Revenue Cycle Management OR Hospital Patient Accounting, as this specialized healthcare knowledge is essential for understanding client needs and delivering effective solutions.
  • Proven leadership experience managing employees, with demonstrated ability to mentor/train, develop, and retain high-performing staff members.
  • Strong project management capabilities with track record of successfully delivering customer-facing implementations on time and within budget.
  • Excellent communication skills for facilitating stakeholder meetings, presenting to executive audiences, and translating technical concepts for non-technical stakeholders.
  • Proficiency with Microsoft Dynamics or similar enterprise resource planning systems for administrative tasks including time tracking, quoting, and contract management.
  • Bachelor's degree in Business Administration, Healthcare Administration, Information Technology, or related field, or equivalent combination of education and work experience.
  • Minimum 5-7 years of progressive experience in healthcare software, consulting services, or technical account management roles.


What would make you stand out:
  • Experience with Healthcare IT systems including Electronic Health Records (EHR), Practice Management Systems, or Hospital Information Systems that integrate with revenue cycle workflows.
  • Demonstrated expertise in Customer Relationship Management (CRM) platforms and methodologies for managing client accounts, tracking engagement history, and forecasting business opportunities.
  • Hands-on knowledge of Medical Billing Software systems, claims processing workflows, insurance verification processes, and denial management procedures.
  • Project Management certifications such as PMP (Project Management Professional), CAPM (Certified Associate in Project Management), or Agile/Scrum credentials demonstrating formal training in structured project delivery methodologies.
  • Previous experience working in small business or startup environments where individuals wear multiple hats and contribute across diverse functional areas.
  • Familiarity with healthcare compliance frameworks including HIPAA regulations, data security requirements, and patient privacy standards.
  • Experience with billable services models, professional services automation tools, and metrics-driven service delivery optimization.


What we can offer:
  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!


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About L3Harris

L3Harris Technologies, Inc. is an American technology company, defense contractor and information technology services provider that produces C6ISR systems and products, wireless equipment, tactical radios, avionics and electronic systems, night vision equipment, and both terrestrial and spaceborne antennas for use in the government, defense, and commercial sectors. They specialize in areas such as electronic warfare and night vision. L3Harris Technologies was formed on June 29, 2019, through the merger of Harris Corporation and L3 Technologies. The company is based in Melbourne, Florida.
Learn more about L3Harris
Size
50,000 employees
Industry
Aerospace & Defense
* Ladders Estimates

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