Role description
Integration Support Analyst ADF MuleSoft
Bartlesville,Oklahoma onsite
Role Summary
The Integration Support Analyst is responsible for monitoring supporting troubleshooting and maintaining enterprise integration and data pipelines built using Azure Data Factory ADF and MuleSoft The role focuses on ensuring platform stability incident management data availability performance optimization and production support across businesscritical integrations
Key Responsibilities
Provide L2L3 production support for ADF pipelines MuleSoft APIs and integrations
Monitor daily batch jobs data loads API executions and integration workflows
Investigate and resolve incidents service requests and job failures within SLA timelines
Perform root cause analysis RCA and implement preventive measures for recurring issues
Support deployment release management and production migrations
Monitor platform health capacity performance and integration runtime environments
Coordinate with infrastructure application database and business teams for issue resolution
Maintain technical documentation SOPs knowledge repositories and operational dashboards
Support API governance security certificate renewals and access management activities
Required Technical Skills
Azure Data Factory ADF
Pipelines Activities Datasets Linked Services
Integration Runtime Selfhosted Azure IR
Trigger Management
Copy Activity Data Movement
Monitoring Troubleshooting
Error Handling and Logging
Performance Optimization
MuleSoft
Anypoint Platform
APIled Connectivity
RESTSOAP APIs
Mule 4 Development
API Manager
Runtime Manager
DataWeave
Anypoint Studio
API Monitoring and Support
Additional Skills
SQL and Database Troubleshooting
Azure Cloud Fundamentals
LinuxUnix basics
ITIL Incident Change Management
Monitoring Tools Azure Monitor Dynatrace Splunk App Insights
ServiceNow Ticketing
ShellPython scripting for automation
Experience
58 years overall IT experience
3 years in Azure Data Factory supportdevelopment
2 years in MuleSoft supportintegration projects
Exposure to production support and incident management environments
NicetoHave Skills
Azure Databricks
Snowflake
Azure DevOps
CICD Pipelines
KafkaEventdriven Integration
API Security and OAuth
