Tata Consultancy Services

Application Support

Tata Consultancy Services • $80K — $100K *
Bentonville, AR 72712In-Person
Information Technology
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in application support and incident management
  • Strong understanding of data ingestion and telemetry processes
  • Proficiency in monitoring tools like Application Insights and Splunk
  • Familiarity with cloud platforms such as Azure and GCP
  • Basic knowledge of Java, Python, C#, or Shell for debugging
  • Experience with ITSM tools, preferably ServiceNow
  • Ability to work in 24x7 production environments, including on-call responsibilities

Responsibilities

  • Provide Level 2 support for backend services and APIs related to IoT telemetry
  • Troubleshoot issues across the tech stack from device to cloud application
  • Validate data accuracy and troubleshoot discrepancies using SQL
  • Monitor system health and interpret alerts to mitigate incidents
  • Handle severe production incidents and perform root cause analysis
  • Support uptime and operational excellence by adhering to SLAs and KPIs
  • Manage incident and change records using ITSM tools

Benefits

  • Discretionary Annual Incentive
  • Comprehensive Medical, Dental & Vision Coverage
  • Maternal & Parental Leave Support
  • Insurance options including Home and Identity Theft Protection
  • Commuter Benefits and Certification Reimbursement
  • Generous Time Off including Vacation and Sick Leave
  • Legal Assistance and 401K Plan with Performance Bonus
Full Job Description
Must Have Technical/Functional Skills

  • Application Support
  • Data & Telemetry
  • Monitoring & Alerting
  • Incident Management
  • Reliability & Operations


Roles & Responsibilities

Application Support

  • Provide Level 2 production support for backend services and APIs that ingest IoT telemetry
  • Support cloud based applications hosted on Azure and GCP
  • Understand and operate within event driven architectures and message pipelines
  • Perform end to end issue tracing across the stack: device edge cloud application
  • Troubleshoot application, batch, and data flow issues using established runbooks and SOPs
  • Perform basic application debugging and validation (Java, Python, C#, or Shell)


Data & Telemetry

  • Support ingestion and processing of time series and telemetry data
  • Validate data accuracy, latency, completeness, and ingestion health
  • Investigate data discrepancies using basic SQL and log queries
  • Support databases such as Cosmos DB, MySQL, MongoDB, BigQuery, and Cassandra
  • Analyze telemetry flows and downstream impacts during incidents


Monitoring & Alerting

  • Monitor system health using tools such as Application Insights, Splunk, Datadog, Grafana, or equivalent
  • Interpret alerts, logs, and metrics to identify and isolate issues
  • Proactively identify failure patterns and recurring issues
  • Support alert tuning and validation to reduce noise and improve signal quality


Incident Management

  • Handle Sev 1 and Sev 2 production incidents under defined SLAs
  • Perform incident triage, investigation, mitigation, and escalation to L3 where required
  • Participate in incident bridges and provide timely, accurate updates
  • Contribute to root cause analysis (RCA), corrective actions, and post incident reviews
  • Manage incidents, changes, and problem records using ServiceNow or equivalent ITSM tools


Reliability & Operations

  • Operate with a KTLO mindsetfocused on uptime, stability, and operational excellence
  • Understand and work against SLAs, SLOs, MTTR, and operational KPIs
  • Support 24x7 production environments, including on call rotations
  • Execute deployments and validations using CI/CD pipelines (GitHub, Jenkins, ArgoCD)
  • Support containerized workloads using Docker and Kubernetes
  • Escalate systemic or recurring issues with clear diagnostics and supporting data


TCS Employee Benefits Summary:

  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Aut& Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.


#LI-KR3

Salary Range-$8 0,000-$100,000 a year

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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