What's the DEVone Integration Engineer role all about?

The NICE DEVone ecosystem includes hundreds of AI/software partners (ISVs) offering complementary CXone solutions. As the DEVone Integration Engineer, you're the technical bridge between CXone and our partner ecosystem-building the code examples, PoC integrations, and tools partners use to evaluate and implement their integrations.

This role requires:
• Technical depth to build real integrations (APIs, authentication, real-time streaming)
• Communication skills to translate complex concepts for partners with varying expertise
• Problem-solving focused on defining the actual problem, often the hardest part
• Partner empathy to understand what partners need and meet them where they are

How will you make an impact?
• Document integration patterns and communicate technical guidance to partners with varying expertise levels
• Build sample applications and proof-of-concept integrations for common patterns
• Troubleshoot partner integration challenges hands-on
• Translate partner feedback into clear problem statements for Product and Engineering teams
• Maintain integration examples and internal tooling for partner onboarding

Have you got what it takes?
• BS or MS in Computer Science or related degree (or equivalent practical experience)
• 3+ years of professional software development experience
• Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET
• Experience building integrations with RESTful APIs (authentication, error handling, third-party platforms)
• Solid understanding of web technologies (HTTP, WebSocket, JSON, OAuth)
• Strong debugging skills across integration scenarios (API failures, authentication issues, network-level troubleshooting)
• Excellent communication skills-explain technical concepts clearly to both technical and non-technical audiences
• Strong problem-solving approach-clarify ambiguous requirements and nail down root causes
• Experience collaborating with external partners, customers, or developer communities in a technical capacity
• Partner empathy-understand partner needs and build solutions that meet them where they are

You will have an advantage if you also have experience with:
• Contact center technologies (ACD, IVR, CTI, telephony, screen pop)
• Building sample applications, PoC integrations, or writing developer documentation
• Network and telephony (SIP protocol, VoIP, RTP, signaling flows)
• Real-time communication protocols (WebSocket, WebRTC, SIP backchannel)
• SaaS platform integrations (Salesforce, ServiceNow, CRM systems)
• AI/ML integration patterns (agent assist, real-time transcription, RAG)
• AWS services (Lambda, API Gateway, S3), CI/CD tools, Docker
• Database experience (SQL, NoSQL)

What's in it for you?

Join the DEVone team-a high-impact engineering group within NICE CXone. You'll:
• Build the examples and tools that enable hundreds of partners to integrate with CXone
• Work directly with partners-combining hands-on coding with relationship building
• Influence platform direction by bringing partner feedback to product teams
• Gain deep expertise in contact center technology, real-time streaming, and AI integration
• Work on diverse challenges where communication skills are as important as code

NICE is a market leader in customer experience platforms, and DEVone is at the forefront of making CXone the most partner-friendly platform in the industry. If you're passionate about building technical solutions that empower others and developing strong partner relationships, you may just be our next DEVone NICEr!