Reports to: Manager of Operations
Position SummaryThe Installation Manager oversees replacement window, siding, and door installations within an assigned market. This role manages installation teams, independent contractors, warehouse operations, job-site quality, and customer issue resolution to ensure every project meets company standards for workmanship, safety, efficiency, and customer satisfaction.
Responsibilities- Recruit, train, supervise, and develop direct reports.
- Select, onboard, and manage 1099 installation crews.
- Maintain installer skill matrices, validate crew qualifications, and process installer payments.
- Coordinate with scheduling teams to assign qualified crews to each project.
- Manage installation projects through completion, including service calls and field measurements.
- Review sold projects to confirm all required materials are ordered and received before installation.
- Oversee warehouse inventory, material availability, and scheduled audits.
- Conduct job-site inspections and quality audits to ensure installation standards are met.
- Monitor installation run rates, crew performance, and GuildQuality scores.
- Resolve installation-related customer concerns.
- Attend remeasurement appointments and deliver job-site materials when needed.
- Review and approve additional job-site costs.
- Maintain a driving record that meets company insurance requirements.
Required Qualifications- High school diploma or GED.
- Four or more years of relevant leadership experience.
- Four or more years of general construction experience.
- Three or more years of customer issue-resolution experience.
- At least one year of window industry experience, including measuring and service; installation experience may substitute for service experience.
- Experience managing or working with installation crews.
- Valid driver's license and acceptable driving record.
- Strong organizational, communication, and problem-solving skills.
Preferred Qualifications- College degree, technical certification, or other postsecondary education.
- Warehouse or inventory management experience.
- Proficiency in Microsoft Office.
- CRM experience; Salesforce experience is a plus.
- Customer-focused leadership approach.
- Success in a fast-paced, deadline-driven environment.
Benefits and Perks- Medical, dental, vision, disability, and life insurance
- 401(k) retirement plan with employer match
- Company-paid training
- Professional development opportunities
- Paid community volunteer days
- Company vehicle for eligible roles
- Employee events and company celebrations
$80,000 - $85,000 a year
