About This JobWe are looking for a strong operations manager to help lead a team and support a General Manager at the Torian Plum Resort with their regional goals. The ideal candidate leads by example, communicates effectively, and is passionate about the tiny details, making positive experiences in every interaction with team members, guests, and owners.
Compensation + Schedule- $78,000 - $85,000 annually less payroll deductions and all required withholdings
- Schedule: 40 hours, exact days TBD, on-call required at times
- Weekends and holidays may be required
Essential Job Functions- Manages a portfolio of properties.
- Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
- Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
- Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
- Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
- Partner and assist the Onboarding team when new units join the portfolio.
- Perform home maintenance (appliance/ cable/ wifi troubleshooting, basic HVAC repair, light plumbing, etc).
- Conduct regular inspections prior to guest and owner arrivals.
- Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
- Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
- Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports.
- Other duties as assigned because every day is different in hospitality!
Skills + Qualifications- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- Minimum 3 years of experience in department manager level roles within the hospitality industry or similar.
- Prior experience in management level position in a similar industry.
- Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices.
- This role involves frequent travel between worksites, so reliable personal transportation is essential.
- Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to people-online or in person-and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.
Workplace Environment + Physical Requirements
- Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities - often in varying weather conditions.
- We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
- Hybrid work environment with in-person local office work time required.
- Reliable transportation required.
- Regular travel within the locally assigned market and / or region.
- Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.
This job description does not identify every requirement of the position. First Chair may change position requirements, responsibilities, and work environment at any time with or without notice.
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check.
