ESET

Inside Channel Account Manager

ESET$70K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Cybersecurity, IT, or related field, or equivalent experience
  • 2–5 years of inside sales experience, ideally in cybersecurity
  • Experience with SaaS solutions is required
  • Strong attention to detail and self-motivation
  • Excellent follow-up and communication skills

Responsibilities

  • Engage with partners virtually to support day-to-day operations
  • Build collaborative relationships with Partner accounts and their clientele
  • Profile partners to identify potential and guide them to Channel Account Managers
  • Develop a robust pipeline focusing on upselling with senior team guidance
  • Accurately forecast revenue weekly and monthly
  • Stay updated on ESET's product range and address partner queries
  • Maintain accurate information and activities in the CRM system
  • Assist resellers with deal registration and order processing
  • Achieve revenue and KPI targets monthly and annually

Benefits

  • Cigna Medical, Dental, and Vision Plans
  • Life and Long-Term Disability Insurance
  • HealthJoy Employee Assistance Program
  • Tuition Reimbursement and Paid Time Off
  • On-site gym and bi-weekly meditation series
  • Volunteer Day off and Pet Insurance
  • 401(k) retirement savings plan and discounts through Benefit Hub
  • ESET's Charitable Contributions Program and Referral Program
Full Job Description

Summary

Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

  • Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirement Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organization to positively influence as required.

  • Primarily deal with volume partners.

  • Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs

  • Create the pipeline with your accounts with focus on existing business and upsell with guidance from senior team members.

  • Be able to accurately forecast revenue on a weekly and monthly basis.

  • Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims.

  • Keep reseller and customer company information and all activities up-to-date in CRM system.

  • Assist resellers in operation tasks to process Deal registration and Orders.

  • Achieve monthly and annual revenue and KPIs targets.

  • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.


REQUIREMENTS
Education:

  • Bachelor’s degree in Cybersecurity, IT, or a related field preferred or equivalent experience

  • 2–5 years of experience in an inside sales role, preferably within cybersecurity

  • Experience working with SaaS solutions is a must

  • Strong attention to detail and self-motivated

  • Excellent follow-up and communication skills



Experience:
• Years of work experience: 2

Knowledge:
• Basic Knowledge of Microsoft Excel and Word
• Knowledge of Outlook

Language:
• English – B2

Communication:
• N/A

Managerial skills:
• N/A

Personal characteristics:
• N/A

Benefits

Health & well-being
  • Cigna Medical Plan
  • Cigna Dental Plan
  • EyeMed Vision Plan
  • Reliance Standard Life Insurance
  • Reliance Standard Long Term Disability Plan
  • HealthJoy Employee Assistance Program
  • Cigna Supplemental Insurance
  • Lifestyle Spending Account
  • Bi-Weekly Mediation Series 
  • On-site Gym and shower facilities

Family
  • Volunteer Day off
  • Paid Time off
  • Tuition Reimbursement
  • Birthing Parent Match
  • Pet Insurance

Office
  • Recreational Zone
  • Coffee & Snacks
  • Parking Benefit

Other
  • Benefit Hub - Discounts on travel, cars, electronics, etc…
  • 401(k) retirement savings
  • ESET's Charitable Contributions Program
  • Referral Program

Primary location

San Diego

Additional locations

Time type

Full time

About ESET

ESET is a Slovak internet security company that offers anti-virus and firewall products. ESET was founded in 1992 when Miroslav Trnka and Peter Paško, authors of antivirus software NOD, partnered up with Rudolf Hrubý. They adopted the name of the Egyptian goddess of health, marriage and love as the company name. ESET has been recognized by industry analysts for its antivirus and security suite products. ESET has its headquarters in Bratislava, Slovakia, and has offices in San Diego, United States; Montreal, Canada; Buenos Aires, Argentina; Prague, Czech Republic; Kraków, Poland; Singapore; and Australia. ESET is privately held and has branch offices in San Diego, Buenos Aires, Prague, Kraków, Singapore and Australia.
Learn more about ESET
Size
1,700 employees
Industry

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