IBM

Ingénierie du succès client - Données et IA (francophone)/Customer Success Engineering - Data & AI (French speaking)

IBM$95K — $115K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • Experience in technical solution design
  • Familiarity with technical accelerators for product demonstration
  • Exposure to client value drivers for product adoption
  • Understanding of client challenges in technology modernization
  • Technical proficiency in modern programming languages and data architectures

Responsibilities

  • Deliver technical proof points through various accelerators and demonstrations
  • Activate customer entitlements and establish business outcomes
  • Develop success plans outlining deployment roadmaps and milestones
  • Understand and address client challenges regarding technology adoption
  • Serve as a trusted advisor for clients seeking to modernize technology

Benefits

  • Participation in IBM sales incentive plan
  • Opportunity for career advancement in a leading tech company
  • Exposure to cutting-edge technology and solutions
  • Collaboration with talented professionals in the tech industry
  • Work in a dynamic and supportive environment
Full Job Description
Your role and responsibilities As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value. Your primary responsibilities will include: • Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of IBM products to clients. • Drive Customer Value: Activate entitlements by finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders. • Develop Success Plans: Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products. • Understand Client Challenges: Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio. Required education Bachelor's Degree Preferred education None Required technical and professional expertise
  • Exposure to Technical Solution Design: Experience working with current product capabilities to design viable client solutions and remove technical inhibitors to sales opportunities.
  • Technical Accelerators Knowledge: Familiarity with creating and delivering technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
  • Understanding of Client Value Drivers: Exposure to working with clients to drive adoption and expansion of products to accelerate client value.
  • Familiarity with Success Planning: Experience working with clients to develop a success plan that describes deployment roadmap(s), milestones, and outcomes.
  • Understanding of Client Challenges: Exposure to understanding clients' main challenges and identifying opportunities for modernization and adoption of new technologies.
Preferred technical and professional experience 1. Core Expertise
  • The candidate should be familiar with or have hands-on experience and/or architectural knowledge of :
  • Agentic SDLC concepts and frameworks
  • Machine Learning, Generative AI, foundation models, and tuning (Prompt Engineering, RAG, etc.).
  • Data warehouse or lakehouse architecture, Presto, and Iceberg formats.
  • Data and AI gorvernance, lifecycle management, compliance, and risk mitigation.
2. Technical Skills & Languages A modern IBM CSE needs to be technical to solve business problems.
  • Languages: Proficiency in Python (specifically for data science libraries like Pandas, Scikit-learn, and PyTorch).
  • Data Architecture: Expert knowledge of SQL, NoSQL, and Vector Databases (e.g., Milvus).
  • Cloud & Infrastructure: Experience with Red Hat OpenShift (the backbone of IBM's hybrid cloud) and containerization (Docker/Kubernetes).
  • DevOps/MLOps: Understanding the CI/CD pipeline for machine learning models.
3. Solution Architecting & Methodology It's not just about knowing the tool; it's about solving the business problem.
  • Proof of Concept (PoC) Leadership: Ability to define success criteria, build a minimum viable product (MVP), and present the value-add to stakeholders.
  • Hybrid Cloud Strategy: Understanding how to deploy solutions and IBM tools across AWS, Azure, and On-Prem environments.
4. Sales Acumen
  • Opportunity Identification : having experience reaching out to known and unknown contacts to identify new areas of value creation for customers.
  • Opportunity progression :understanding and participated in the steps required by both a customer and a provider to sign an agreement i.e. close a deal.
OTHER RELEVANT JOB DETAILS Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application. This is a sales position which is currently eligible for participation in an IBM sales incentive plan. The IBM Reference Salary range is used to calculate your benefit entitlements and is your compensation when you are not actively participating in a sales incentive plan. Your total anual cash compensation opportunity in this position will be comprised of an adjusted reduced based salary and a targeted incentive opportunity under an IBM sales incentive plan. Your ultimate Reference Salary within this range may vary depending on your job-related skills and sales experience for this position. Your actual compensation in this position may vary depending on your incentive plan, quota and performance in this position.

About IBM

Sequent Computer Systems designs and manufactures multiprocessing computer systems based on Cache Coherent Non-Uniform Memory Access architecture, which are used primarily as application and database servers for commercial applications. Through a partnership with Oracle Corporation, Sequent became a dominant high-end UNIX platform in the late 1980s and early 1990s. Later it introduced a next-generation high-end platform for UNIX and Windows NT based on non-uniform memory access architecture, NUMA-Q. Sequent Computer Systems, Inc. was incorporated in 1983 and is based in Beaverton, Oregon. In July 1999 Sequent Computer Systems, Inc. was acquired by International Business Machines Corp.

IBM Careers

Joining IBM presents a prime opportunity to be part of our global team of professionals, leading the way in technological innovation and business solutions. At IBM, we offer more than just job opportunities; we provide a platform for growth, leadership development, and a chance to be at the forefront of industry innovation. Work You’ll Do At IBM, your work impacts global markets and helps reshape industries. As part of our team, you will contribute to projects that harness the power of cloud computing, AI, and blockchain technologies. With IBM, you are positioned to lead in the marketplace, leveraging our deep industry expertise and commitment to digital innovation. Transform Your Career IBM is not just a company; it's a culture of innovation and leadership. We are committed to diversity and providing an inclusive environment where all professionals can thrive. Joining IBM means being part of a team that values your unique skills and perspectives. IBM offers a variety of career paths, including full-time positions and internships, that allow you to explore your interests and develop new skills. Our professional development programs are designed to help you grow at every stage of your career, featuring robust training, certification support, and opportunities for advancement. Innovate with Us Engage in work that matters with a team of over 350,000 IBMers worldwide, driving progress in over 170 countries. At IBM, innovation isn’t just about technology, it’s about transforming how businesses operate and compete. Your work will deliver solutions that anticipate and fulfill the needs of our clients in an ever-evolving landscape. Be Part of a Great Team IBMers are diverse, talented, and globally connected. You’ll collaborate with thought leaders and industry experts who are shaping the future of technology. Our culture fosters creativity, teamwork, and the continuous pursuit of excellence. Networking and Professional Growth IBM is deeply invested in the professional growth of its employees. We encourage networking within the company to foster connections that can lead to greater innovation and career advancement. Our leadership is committed to providing every employee with the tools they need to succeed, from mentorship programs to diversity training. Explore Job Opportunities Whether you’re looking for an internship, a graduate role, or a leadership position, IBM offers a range of career opportunities. Our hiring process is designed to be transparent and fair, providing you with all the resources you need to succeed in your interview and resume preparation. Stay Connected Join Our Team Discover the various positions available that match your skills and interests. At IBM, we look for passionate, curious, and solution-driven team players. Explore our open positions and find where you can make a difference. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at IBM. Join IBM and be part of a legacy of leadership and innovation. Shape your future and build a career designed to last.
Learn more about IBM
Size
307,600 employees
Market Cap
$128 billion
Industry
Net Income
$5.5 billion
Founded
1911
5 Year Trend
-6.4%
Revenue
$73.6 billion
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