As an Infrastructure Specialist in System Administration, you will provide 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. You will play a critical role in building, setting up, and maintaining cloud applications, infrastructure, and networking. Your primary responsibilities will include: • Provide Technical Support: Deliver 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. • Develop and Configure Infrastructure: Develop and configure infrastructure and configuration as code using Ansible and Terraform, and administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers. • Ensure System Security: Ensure systems are safe and secure against cybersecurity threats, identify and fix technical problems, and install software updates and fixes. • Manage Cloud Applications: Manage Application ID, provide cloud elasticity by auto-scaling resources based on business requirements, and ensure DR and manual redundancy failover capabilities. • Analyze and Resolve Issues: Identify and resolve issues involving APIs, application services, and infrastructure problems, and escalate issues to the appropriate support level when necessary. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise • Cloud-Based Solution Support: Exposure to providing 24/7 technical support for cloud-based solutions, including troubleshooting and resolving issues across various applications, DevOps, middleware, security, and infrastructure components. • Infrastructure Configuration: Experience working with infrastructure and configuration as code using Ansible and Terraform, including administering Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers. • Database Administration: Exposure to installing and configuring databases such as MYSQL, MSSQL, and PostgreSQL, including ensuring database security and performance. • Cloud Security: Experience working with cloud security features, including load balancing and CDN options provided by multiple cloud vendors, such as Azure Load Balancer and Application Gateway. • Logging Cluster Management: Exposure to installing and maintaining a logging cluster using Logstash, ElasticSearch, and Kibana to parse logs from applications and Docker containers. Preferred technical and professional experience • Familiarity with ITIL Processes: Exposure to ITIL processes and Integrated Service Level Management, including service management reports to keep clients informed. • Knowledge of Kubernetes Nodes: Experience working with Kubernetes nodes, ICP management, and middleware components. • Cloud Application Architecture: Exposure to cloud application architecture, including performing initial analysis on incidents and identifying potential issues. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.