About the RoleThis role is essential for providing comprehensive systems administration and engineering support across our diverse IT environment. You will collaborate with a specialized team to ensure the seamless operation of our infrastructure, contributing to the organization's efficiency and security. Your proactive approach will drive automation, process improvements, and innovative solutions.
Key Responsibilities- Perform core systems administration and engineering tasks, including upgrades, patching, monitoring, and general health checks.
- Collaborate with team members on projects while independently managing operational tasks.
- Support cloud operations through patching and automation using AWS Systems Manager (SSM) and other platforms.
- Maintain system security by managing patches, updates, and best practices for both cloud and legacy systems.
- Manage security and compliance basics, including account reconciliation, certificate management, and backup troubleshooting.
- Monitor and validate backups, producing clear reports on status and recovery readiness.
- Ensure comprehensive inventory of server hardware and software, tracking system connections and dependencies.
- Co-manage Proofpoint for email security, including configuration and incident response.
- Develop and maintain playbooks, procedures, and alert response guides.
- Identify opportunities for automation, training, or process improvements and implement them.
- Troubleshoot complex issues from first principles, documenting findings and solutions.
- Engage with faculty, staff, and IT team members on projects, providing clear technical advice.
- Document work and share knowledge in team meetings.
Minimum Requirements- Bachelor's degree in a related field or equivalent hands-on experience strongly preferred.
- At least 2 years of relevant IT experience in systems administration or engineering.
- Proven ability to learn new tools quickly and support both modern cloud platforms and legacy systems.
- Strong troubleshooting skills and ability to think from first principles.
- Experience with PowerShell and Bash for scripting and automation.
- Working knowledge of AWS, Azure, Microsoft 365, Okta, Proofpoint, CrowdStrike, Windows Server, Linux, VMware ESXi, Rubrik, and Infoblox.
- Ability to write playbooks, runbooks, or standard procedures.
- Experience with account hygiene, certificate management, and backup troubleshooting.
- Clear communication skills, especially explaining technical details to non-technical people.
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