American Express

Infrastructure Engineer III

American Express$110K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of IT experience, with 3+ years administering Splunk, Grafana, and/or Dynatrace in enterprise settings.
  • Strong expertise in observability concepts including monitoring logs, metrics, and application performance.
  • Experience with Splunk indexers, clustering, and performance optimization techniques.
  • Hands-on development of Grafana dashboards using various data sources.
  • Extensive experience with Dynatrace deployments, monitoring, and AI-driven root cause analysis.
  • Proficiency in integrating observability tools with cloud infrastructure and Kubernetes.
  • Strong scripting and automation skills using Python, Shell, and Terraform.

Responsibilities

  • Administer and optimize Splunk, Grafana, and Dynatrace for security and performance.
  • Manage end-to-end observability solutions for applications and cloud platforms.
  • Design and implement monitoring standards across infrastructure and applications.
  • Perform upgrades and lifecycle management with minimal downtime.
  • Integrate observability tools with cloud services and CI/CD pipelines.
  • Configure data ingestion pipelines and manage performance tuning.
  • Collaborate with teams to enhance incident response and operational resilience.

Benefits

  • Competitive base salaries and bonus incentives.
  • 6% company match on retirement savings plan.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • 20+ weeks paid parental leave for all parents, regardless of gender.
  • Flexible working model with hybrid, onsite, or virtual arrangements.
  • Free access to global on-site wellness centers and mental health support.
  • Career development and training opportunities.
Full Job Description
Job Description

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Responsibilities

  • Administer, configure, upgrade, and optimize Splunk, Grafana, and Dynatrace platforms, ensuring high availability, security, scalability, and performance.
  • Manage end-to-end observability solutions, including log aggregation (Splunk), metrics and visualization (Grafana), and application performance monitoring (Dynatrace).
  • Design, implement, and maintain monitoring, alerting, and dashboarding standards across infrastructure, applications, and cloud platforms.
  • Perform platform upgrades, patching, and lifecycle management with minimal downtime and adherence to enterprise change management processes.
  • Integrate Splunk, Grafana, and Dynatrace with cloud services (AWS, Azure, GCP), container platforms (Kubernetes, OpenShift), and CI/CD pipelines.
  • Configure and manage data ingestion pipelines, indexes, retention policies, parsing rules, and performance tuning for large-scale log and metric volumes.
  • Implement Dynatrace OneAgent deployments, SmartScape topology mapping, service flow monitoring, and root cause analysis (Davis AI).
  • Develop and maintain Grafana dashboards using Prometheus, Loki, InfluxDB, and other supported data sources.
  • Enforce security, access controls, and compliance requirements (SSO/SAML, RBAC, audit logging, data masking, retention policies).
  • Automate operational tasks using scripting and APIs (Python, Shell, REST APIs, Terraform, Ansible).
  • Troubleshoot platform issues, performance bottlenecks, ingestion delays, alert noise, and data gaps across observability tools.
  • Collaborate with application, infrastructure, and SRE teams to improve monitoring coverage, incident response, and operational resilience.
  • Document platform standards, best practices, and provide guidance or training to engineering and operations team.


Qualifications

  • Overall 5+ years of IT experience, with 3+ years of hands-on experience administering Splunk, Grafana, and/or Dynatrace in large-scale enterprise environments.
  • Strong expertise in observability concepts, including logs, metrics, traces, APM, infrastructure monitoring, and synthetic monitoring.
  • Proven experience with Splunk indexers, forwarders, search heads, clustering, and performance optimization.
  • Hands-on experience with Grafana dashboard development and data sources such as Prometheus, Loki, Elasticsearch, and cloud-native monitoring tools.
  • Strong Dynatrace experience, including OneAgent deployment, service monitoring, custom metrics, and AI-driven root cause analysis.
  • Experience integrating observability platforms with cloud infrastructure, Kubernetes, and microservices-based architectures.
  • Proficiency in scripting, automation, and API integrations (Python, Shell, REST APIs, Terraform, Ansible).
  • Knowledge of security, compliance, and governance practices in monitoring platforms (SOC2, ISO, NIST, audit requirements).
  • Relevant certifications (Splunk Certified Admin/Architect, Dynatrace Associate/Professional, Grafana certifications) preferred.
  • Strong communication skills with the ability to collaborate across engineering, SRE, and leadership teams.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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