American Express

Sr Infrastructure Engineer I

American Express$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience; advanced degree preferred.
  • Proven experience managing and optimizing a diverse infrastructure stack.
  • Extensive knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure as code (Terraform, CloudFormation).
  • Familiarity with service mesh technologies (Istio, Linkerd) and solid understanding of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes).
  • Understanding of storage solutions (SAN, NAS, cloud) and backup systems; strong knowledge of network protocols, routing, and security.

Responsibilities

  • Ensure reliability, availability, and performance of the entire infrastructure stack.
  • Lead incident response efforts across infrastructure components, minimizing downtime.
  • Perform root cause analysis for incidents and implement corrective actions.
  • Develop and maintain automation tools for infrastructure management.
  • Collaborate with engineering teams to plan and execute system upgrades and maintenance.
  • Conduct capacity planning and resource management for infrastructure components.
  • Participate in on-call rotations to support critical infrastructure issues.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • 20+ weeks paid parental leave for all parents
  • Free access to global on-site wellness centers
  • Free and confidential counseling support
  • Career development and training opportunities
Full Job Description
We are seeking a versatile and highly skilled Full Stack Infrastructure Engineer with expertise in Compute, Storage, Network and Cloud technologies. The ideal candidate will design, implement, and manage robust infrastructure solutions, ensuring reliability, scalability, and performance.

Responsibilities

  • Ensure the reliability, availability, and performance of the entire infrastructure stack including compute, storage, network and cloud components.
  • Lead incident response efforts across the infrastructure stack, coordinating with Application Support, SRE, and Engineering teams to minimize MTTD and MTTR.
  • Perform root cause analysis for infrastructure related incidents and implement corrective actions.
  • Develop and maintain automation tools for managing infrastructure resources.
  • Collaborate with Engineering teams to plan and execute system upgrades and maintenance.
  • Conduct capacity planning and resource management for all infrastructure components.
  • Participate in on-call rotations to provide 24x7 support for all critical infrastructure issues.
  • Design and implement disaster recovery plans and business continuity strategies.
  • Implement best practices for monitoring, logging, and alerting across the infrastructure.
  • Foster a culture of continuous improvement and operational excellence.
  • Analyze complex infrastructure problems, design scalable and resilient solutions, and lead the implementation of these solutions.
  • Collaborate with architects and other engineers to design and enhance the architecture of infrastructure systems, ensuring alignment with business needs and technology standards.


Qualifications

Education Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
    Work Experience:
  • Proven experience managing and optimizing a diverse infrastructure stack.
  • Extensive knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure as code (Terraform, CloudFormation).
  • Familiarity of service mesh technologies (Istio, Linkerd).
  • Solid understanding of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes) and orchestration.
  • Understanding of storage solutions (SAN, NAS, cloud storage) and backup systems.
  • Strong understanding of network protocols, routing, switching, and firewalls.
  • Experience with load balancers (F5, HAProxy, Nginx) and network monitoring tools.
  • Experience in DNS management and troubleshooting.
  • Experience in network security best practices.
  • Proficiency in monitoring and observability tools (Prometheus, Grafana, Splunk).
  • Proficiency in at least one scripting language (Python, Bash) for automation.
  • Experience with CI/CD pipeline management and DevOps practices.
  • Strong understanding of disaster recovery and business continuity planning.
  • Experience with performance tuning and capacity planning.
  • Understanding of chaos engineering principles and practices.
  • Skills in cost optimization for cloud infrastructure.
    Specific Tools and Techniques:
  • Experience in using cloud native monitoring tools like AWS CloudWatch, Azure Monitor, and Google Cloud Operations Suite.
  • Experience with packet capture tools like Wireshark for troubleshooting network issues.
  • Experience in using traceroute utilities and performance analysis tools like perf for identifying and resolving bottlenecks.
  • Familiarity with tools such as ipconfig/ifconfig for viewing network configurations, flushing DNS, and diagnosing network issues.
  • Experience with SNMP-based tools for network device monitoring and performance management.
  • Experience in using NetFlow for network traffic analysis.
  • Experience with tools like iostat, vmstat, and dstat for monitoring storage and system performance.
  • Experience in tools like df, du, lsblk, and fdisk for managing and troubleshooting file systems and disk partitions.
  • Familiarity with tools like Prometheus and Grafana for monitoring and observability.
    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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