Amazon

InfraOps Support Manager II, Operations Management Center (OMC)

Amazon$77K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years leading technology teams as an IT operations manager
  • Bachelor's degree or equivalent professional/military experience
  • Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP
  • 2+ years experience with Windows Server technologies, including AD and SCCM
  • Experience in technical support

Responsibilities

  • Manage team operations and development
  • Drive continuous process and tool improvements
  • Conduct daily performance review and analysis
  • Coach and develop team members for career progression
  • Coordinate incident response roles and coverage
  • Communicate operational challenges with stakeholders
  • Lead deep dives into incidents and propose process/tool enhancements

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic life and AD&D insurance
  • Registered Retirement Savings Plan (RRSP)
  • Deferred Profit Sharing Plan (DPSP)
  • Paid time off
  • Resources to improve health and well-being
Full Job Description
We are looking to hire a highly motivated, best-in-class InfraOps Support Manager to lead our growing team within Corporate Infrastructure Services. The InfraOps Support Manager will oversee a team of engineers providing Tier I and Tier II support for large scale, enterprise class network, AV, and print services.

Key job responsibilities

This position is responsible for managing team operations, team development and driving continuous process/tool improvements while working closely with Service Managers/Owners and IT Services partner teams. The manager will drive operational improvements, mentor and develop engineers, establish and maintain mechanisms, drive operational inspection, and ensure the team delivers exceptional service quality. This role requires balancing hands-on technical leadership with people management, fostering a culture of continuous improvement, and working with minimum supervision to deliver operational changes and projects focused on infrastructure services. The desire and ability to work in an ambiguous, collaborative environment while building and leading high-performing teams is essential for success.

A day in the life

- Review, inspect and analyze daily team and individual performance.

- Effectively and timely coach teams and individual engineers, developing talent and providing career goals and progression.

- Coordinate incident response roles, shifts and coverage for your assigned timezones.

- Coordinate with peer InfraOps managers to ensure 24/7 responses.

- Communicate with Leaders, Partners and Stakeholders timely and effectively regarding operational challenges.

- Deep Dive incident responses and operational challenges, and produce proposals to create or iterate new process or tool solutions.

BASIC QUALIFICATIONS

- 2+ years of leading technology teams as a information technology operations manager experience

- Bachelor's degree, or 4+ years of professional or military experience

- Knowledge of networking protocols, to include HTTP(S), DNS, and TCP/IP

- 2+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

- Experience in technical support

PREFERRED QUALIFICATIONS

- 4+ years of developing a team of technical professionals across multiple locations experience

- Experience in managing an engineering team operating at scale

- Experience supporting video conference and teleconference equipment

- Experience hiring, developing and promoting engineering talent

- ITIL V3 certification

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 77,800.00 - 130,000.00 CAD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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