Position Summary:

The Information Technology Specialist role is to facilitate operational execution for Malema PSG. IT organization. This is an on-site position in the Boca Raton, FL location that also provides support to the San Jose, CA and India locations with accountability for projects, and day-to-day oversight of IT service delivery.

Essential Duties and Responsibilities:

• Maintain computer systems and networks, ensuring they are up-to-date and running efficiently.
• Install, configure and troubleshoot hardware and software, including operating systems and applications.
• Provide technical support to end-users, resolve technical issues and provide advice on software and hardware utilization.
• Monitor systems performance to identify potential errors, vulnerabilities, and security breaches.
• Develop, implement and/or follow IT policies and procedures, ensuring compliance with company, industry or government standards.
• Plan and execute IT projects, including hardware and software upgrades, network installations or migrations while maintaining progress reports. Escalating any constraints and issues for resolution.
• Collaborate with colleagues and stakeholders to identify and recommend new technologies or solutions that support business needs and goals.
• Manage and maintain IT inventory and documentation, and report on hardware and software procurement, installation, maintenance, and upgrades.
• Facilitate initial project scoping and planning discussions, convert into robust project plans.
• Support the creation of cross-team issue resolution workflows, serve as a key escalation point for the OpCo back into our shared services teams.
• Other duties as assigned by management.

Qualifications / Requirements:

• Bachelor's degree in computer science, engineering, or related field.
• 5+ years of related work experience.
• Manufacturing experience a plus.
• Ability to align business strategy with technology enablement solutions.
• Experience supporting annual budgeting and long-term roadmap development.
• Able to manage internal and external suppliers to drive value and deliver reliable services.
• Good understanding of project and performance reporting.
• Good communication, analytical.
• Knowledgeable in SQL.
• Excel intermediate level (filters, pivot table, etc.)
• Knowledgeable in ERP systems (Oracle a plus).
• Knowledgeable on Servers, Virtual servers, Switches, VPN and firewall.

Desired Characteristics:

• Demonstrated success managing through influence and leading change.
• Effective written and oral communication skills, able to interact effectively with personnel at all levels.
• Honest, transparent, fair, and ethical toward others in all interactions.

Work Arrangement : Onsite

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 11 paid holidays per calendar year, paid vacation days beginning at 120 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

Job Function : Information Technology; Other

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