JetBlue Airways

Engineer IT Endpoint

JetBlue Airways • $75K — $95K *
Orlando, FL 32828In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, Information Systems, or related field; or equivalent experience with a High School diploma and 4 years in a related role
  • 3 years in endpoint engineering or end user computing environments
  • Hands-on experience with Microsoft Endpoint Manager, including Intune and SCCM/MECM
  • Experience managing multi-platform environments: Windows, macOS, iOS, and Android
  • Strong understanding of Mobile Device Management (MDM) and Mobile Application Management (MAM)
  • Basic to intermediate PowerShell scripting skills
  • Strong troubleshooting and problem-solving abilities

Responsibilities

  • Implement and optimize endpoint management solutions using Microsoft Endpoint Manager
  • Support design and deployment of endpoint solutions across various platforms
  • Manage device provisioning with Windows Autopilot and co-management (Intune + SCCM)
  • Administer MDM and MAM policies to secure devices and data
  • Ensure endpoint compliance through patch management and security practices
  • Monitor endpoint health and proactively resolve compliance issues
  • Collaborate with cross-functional teams to align endpoint solutions with security requirements

Benefits

  • Flexible hours and participation in on-call rotations
  • Professional development opportunities including certifications
  • Supportive work culture aligned with JetBlue values
  • Potential for travel associated with company needs
  • Access to a dynamic and modern workplace environment
Full Job Description
Position Summary
The Endpoint Engineer is responsible for implementing, managing, and optimizing enterprise endpoint management solutions across a multi-platform environment. This role supports end user computing (EUC) services using Microsoft Endpoint Manager (Intune and SCCM/MECM), ensuring secure, compliant, and high-performing devices across Windows, macOS, iOS, and Android platforms.

This position plays a key role in modernizing endpoint management through Unified Endpoint Management (UEM), automation, and security best practices. The ideal candidate is a hands-on engineer with strong experience in device management, patching, and endpoint security in a large-scale enterprise environment.

Essential Responsibilities
  • Implement, administer, and optimize endpoint management solutions using Microsoft Endpoint Manager (Intune and SCCM/MECM)
  • Support design and deployment of endpoint solutions across Windows, macOS, iOS, and Android environments
  • Manage device provisioning and configuration using Windows Autopilot and co-management (Intune + SCCM)
  • Administer mobile device management (MDM) and mobile application management (MAM) policies to secure enterprise devices and data
  • Perform patch management and ensure endpoint compliance with security baselines and organizational policies
  • Monitor endpoint health, performance, and compliance; proactively remediate issues and enforce configuration standards
  • Manage endpoint security configurations including encryption, compliance policies, and access controls
  • Troubleshoot and resolve complex endpoint issues impacting user productivity; perform root cause analysis (RCA)
  • Serve as a Tier 3 escalation point for endpoint-related incidents and service requests
  • Automate endpoint management tasks using PowerShell and scripting tools
  • Collaborate with Security, Infrastructure, and Service Desk teams to align endpoint solutions with business and security requirements
  • Maintain documentation, standard operating procedures (SOPs), and configuration standards
  • Stay current with industry trends and best practices in endpoint management, EUC, and modern workplace technologies
  • Participate in on-call rotation and provide support for critical incidents as needed
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's degree in computer science, Information Systems, or a related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Three (3) years of experience in endpoint engineering, desktop engineering, or end user computing (EUC) environments
  • Hands-on experience with Microsoft Endpoint Manager including Intune and SCCM/MECM
  • Experience with Windows Autopilot and modern device provisioning
  • Experience managing multi-platform environments including Windows, macOS, iOS, and Android
  • Strong understanding of MDM (Mobile Device Management) and MAM (Mobile Application Management)
  • Experience with Azure AD (Entra ID), Active Directory, Group Policy (GPO), and Microsoft 365 services
  • Experience with patch management, application deployment, and endpoint lifecycle management
  • Basic to intermediate PowerShell scripting and automation experience
  • Strong troubleshooting and problem-solving skills in enterprise environments
  • Excellent communication skills and ability to work cross-functionally
  • Ability to work flexible hours and participate in on-call support rotations
  • Available for occasional overnight travel (10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:
  • Four (4) years of experience in endpoint engineering, desktop engineering, or end user computing (EUC) environments
  • Experience with Microsoft Entra ID Conditional Access and identity-based security controls
  • Experience with Microsoft Defender for Endpoint and endpoint security platforms
  • Familiarity with Zero Trust security principles and endpoint compliance frameworks
  • Experience with automation and scripting frameworks (PowerShell, basic IaC concepts)
  • Knowledge of ITIL processes (Incident, Problem, Change Management)
  • Experience supporting virtual desktop environments (VDI) is a plus
  • Certifications such as:
    • Microsoft Certified: Endpoint Administrator Associate
    • Microsoft Certified: Modern Desktop Administrator Associate
    • CompTIA Security+ or equivalent
    • ITIL Foundation

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment

Work Environment:
  • Traditional office environment

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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