City Of New York

Information Technology Specialist

City Of New York$85K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Valid New York State driver's license.
  • 3-5 years experience in Help Desk or technical support role.
  • Strong teamwork capability.
  • Excellent verbal and written communication skills for user interaction.
  • Proficient in Microsoft Windows 11, Microsoft 365, and Windows Active Directory.
  • Working knowledge of network protocols and troubleshooting (TCP/IP, LAN, DNS, DHCP, VOIP).
  • Experience with macOS environments is a plus.

Responsibilities

  • Provide technical support for hardware and software used by Council staff.
  • Deliver on-site and remote support across New York City boroughs.
  • Work flexible hours, potentially including weekends.
  • Diagnose and resolve hardware and software issues promptly.
  • Implement solutions to restore system functionality effectively.
  • Offer professional technical assistance to users at all levels.
  • Adhere to IT policies and documentation standards.

Benefits

  • Health, dental, and vision insurance coverage offered upon hire.
  • Retirement plans and deferred compensation plans available.
  • Group life insurance offered to employees.
  • Paid time off and paid holidays provided.
  • Access to training resources and wellness programs.
  • Health & fitness reimbursement.
Full Job Description
The New York City Council is seeking an experienced Information Technology Specialist to work with the team in the Information Technology Division.

SALARY RANGE:

$85,000 to $95,000

KEY RESPONSIBILITIES:
  • Provide comprehensive technical support for computer hardware, peripherals, and software applications used by Council staff.
  • Deliver on-site and remote technical support at Council Member offices and special events throughout the five boroughs of New York City.
  • Work a five-day schedule that may include Saturdays and/or Sundays, based on operational needs.
  • Diagnose, analyze, and resolve end-user hardware and software issues in a timely and effective manner.
  • Implement end-to-end solutions to restore system functionality and minimize service disruptions.
  • Provide responsive and professional technical assistance to both internal and external users.
  • Follow established Information Technology policies, procedures, problem-management protocols, and documentation standards.
  • Support users across multiple office locations and remote environments.
  • Demonstrate a structured, analytical, and disciplined approach to troubleshooting and problem resolution.
  • Perform other related duties as assigned.

QUALIFICATIONS:
  • Valid New York State driver's license.
  • Three to five years of experience in a Help Desk or technical support role.
  • Strong ability to work collaboratively in a team-oriented environment.
  • Excellent verbal and written communication skills, with the ability to interact effectively with users at all levels.
  • Proficiency with Microsoft Windows 11, Microsoft 365 (Office 365), and Windows Active Directory.
  • Working knowledge of TCP/IP, LAN troubleshooting, DNS, DHCP, VOIP systems, Citrix environments, Wi-Fi, printers, and mobile device support.
  • Experience supporting macOS environments is a plus.

ADDITIONAL INFORMATION:

For eligible employees, health, dental and vision insurance coverage are offered upon hire. Retirement plans, deferred compensation plans, group life insurance, paid time off and paid holidays, training resources, health & fitness reimbursement and wellness programs are also available.

HOW TO APPLY:

Qualified candidates should forward their cover letter indicating your match to the stated job requirements and your resume to:

E-MAIL: [email protected]

MAIL: New York City Council

Attn: Personnel Services/Recruiting (ITS)

250 Broadway, 26th Floor

New York, New York 10007

FAX: 12124014711

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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