OverviewKimley-Horn is looking for an Information Technology (IT) Analyst to join our California IT team!
This Pleasanton office based role is located at 4637 Chabot Drive, Suite 300, Pleasanton, CA.
Responsibilities
In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.
- Provide support on our corporate IT Helpdesk
- Install new printers/copiers/plotters and other office equipment
- Install and support enterprise applications
- Perform data maintenance and data archiving
- Assist with office moves/expansions
Qualifications
Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.
- Bachelor's or Associates Degree in Information Technology/Systems; Computer Science or related field
- 2+ years of experience with IT helpdesk support
- Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
- Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
- Ability to understand Windows 10 and configure and troubleshoot PC level problems
- Ability to understand basic Windows Active Directory; user accounts and security groups
- Strong communication, written, and customer service skills
- High aptitude and willingness to learn new technologies
- A self-starter that can work with minimal supervision; highly organized
- Travel (driving) to other offices within the region as needed
Salary Range: $77,000 to $85,000
Depending on applicable experience and education.
