Salary : $135,804.00 - $165,072.00 Annually
Location : Oakland, CA
Job Type: Full-time
Job Number: 26-114
Department: Information Systems Dept
Opening Date: 09/07/2026
Closing Date: 9/18/2026 4:30 PM Pacific

The Position

East Bay Municipal Utility District (EBMUD) invites qualified applicants to apply for the Information Systems Support Analyst II (ISSA II) position to provide internal operating support to the users of Operation and Maintenance Department's (OMD) information systems, which include Computerized Maintenance Management System (CMMS)/Enterprise Asset Management (EAM) systems such as the Asset & Infrastructure Management System for vertical assets and the General Work Order System for horizontal assets. Users access these applications via desktop and mobile devices. The ISSA II supports OMD staff across multiple divisions and varying job classifications.

Duties will include:
• Answering general user questions, troubleshooting system bugs, resolving system problems, addressing response time issues, and performing database queries and analysis to ensure accuracy of data.
• Acting as a liaison between system users, Information Systems Department (ISD) staff, and software vendors to identify and document system modifications to functionality, data structure, screens, and reports to meet user needs.
• Coordinating and defining user and system needs, and documenting programming requirements in an issue tracking application.
• Creating test plans, testing programming changes, and preparing to implement changes into a production environment.
• Creating training materials and user guides and providing one-on-one, small group, and classroom style training to system users.
• Designing, coordinating, planning, and implementing new web-based and/or mobile applications or major new functionality to existing systems; assisting in overall future system upgrades and expansion.
• Preparing written emails, memos, procedures, and status reports.
• Communicating with users routinely via email, phone, Teams and in person, and acting as the application support authority for device, system, and user problems.
• Giving presentations as well as planning, scheduling, and conducting meetings.
• Under general guidelines, planning and prioritizing assignments without direct supervision.
• Quickly understanding the functionality of Oracle applications using client-server, web, cloud and GIS platforms.
• Understanding relational databases and using structured query languages (SQL/relational database/query tools) to extract and analyze data and create ad-hoc reports.
• Using MS Excel, Word, Access, Project, and Visio.

Candidates should demonstrate the following:
• Excellent customer service skills and experience.
• Effective oral and written communication skills.
• Ability to establish and maintain effective working relationships with a variety of staff at all organizational levels.
• Project management skills which include maintaining project scope, tracking work, meeting deadlines, providing effective and timely communications, and coordinating activities across various groups.
• Ability to handle multiple assignments concurrently.
• Working knowledge of the use and operation of PCs in business applications.
• Working knowledge of system analysis methods and business process development techniques.
• Ability to detect and identify the causes of errors in data integrity from reviewing computer output, the results of online user processed transactions, or other sources.
• Experience using Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.
• Experience using report development tools (such as but not limited to Jasper or PowerBI).

The most competitive candidates will have the following desirable qualifications:
• Experience with software management and development.
• Experience developing business procedures, user documentation, guides, and training.
• Experience as a project leader.
• Experience with CMMS/EAM, SQL/data, GIS/mobile-field applications.
• Experience with writing application requirements and testing applications.

The salary range is $11,317 per month, increasing to $11,883, $12,477, $13,101 and $13,756 after 6, 18, 30, and 42 months, respectively.

Requirements

1. A bachelor's degree in business or public administration, information processing, computer science, or closely related field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

2a. Two years of programming, systems analysis or other related technically based computer support experience for a business information system; OR

2b. Two years of experience providing operational, maintenance, and/or systems administration support for business information applications.

3. Must possess physical characteristics to perform the critical and important duties of the job.

4. Must be willing to work overtime as needed.

Equivalent combinations of education and experience may be considered. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.
The Selection Process

1. Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m., Friday, September 18, 2026. Only application materials submitted online during the filing period will be accepted.

2. Candidates must achieve a passing score on each test part in order to advance to the next step in the selection process.

3. All qualified applications and supplemental responses will be competitively evaluated, with those candidates receiving a passing score to be invited to a panel interview.

4. Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months.

5. The probation period for this position is: 12 months. For those holding civil service status the probation period is 6 months.

6. All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.
Supplemental Information

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as "see application" or "see resume" instead of addressing the questions directly, your application may not be considered.

PLEASE NOTE: While we understand applicants may use various tools to support the preparation of their materials, responses that appear to be primarily generated by AI tools, without meaningful personalization or demonstration of the applicant's own qualifications, may result in disqualification from the selection process.
Our excellent benefits package includes:

• 12 days paid vacation; 16 holidays; 13 days paid sick leave;
• Family health insurance (choice of Kaiser fully paid or Sutter Health Plus or Anthem Blue Cross 85% paid);
• Fully paid family dental and vision care plans; life insurance; long-term disability insurance;
• EBMUD Retirement Plan (reciprocal with CalPERS);
• $1,000/yr. contributed to flexible spending account or cash;
• $145/mo. public transit subsidy;
• 401(k), 401(a) and 457(b) tax-deferred retirement plans; Roth 401(k);
• $3,500/yr. tuition reimbursement;
• And opportunities for professional growth including training and career development.

01

APPLICATION SUPPORT: Please identify up to two information system applications in which you have work-related experience. Experience with Computerized Maintenance Management Systems (CMMS) and/or Enterprise Asset Management (EAM) focused on the areas of assets and work order management, water distribution system maintenance, or water utility support is preferred. For each application, include the following information:a) The name of application/system-- include the name of software application, operating platform, and programming language along with relevant technologies/toolsb) Duration of experience with the application (i.e., months, years) c) The main purpose of the application d) Your specific role with the application such as developing and/or maintaining web pages, web-based and/or mobile applications, interactions with users, IT staff/programmers, supervisors, consultants, software vendors, and subordinates. Include any user training, system maintenance, data processing, and data conversion experiencee) A specific example of how you developed, implemented, administered, maintained, and/or enhanced system functionality and/or reports f) Experience with monitoring the quality of data g) Experience with any customized or standard report development tools, including database querying, reporting and dashboardsh) Experience with creating and maintaining system documentation including user guides and training modules
02

CUSTOMER SUPPORT: Describe your experience handling competing requests for support, such as between regular monthly reporting (for Department Heads and Senior Management), external requests for data (for Public Records Requests) and problems encountered by end-users. Include examples of how you assess urgency/business impact, prioritize and communicate expectations.
03

PROJECT MANAGEMENT: Provide two examples of your experience handling project management tasks that demonstrate your ability to plan, schedule and implement a project. Examples involving a system implementation, upgrade, enhancement, integration, or business process improvement are particularly relevant, but are not required. Identify the project name, the purpose of the project, the duration of the project, and your specific role and responsibilities, and the outcome.
Required Question