Location(s): Smyrna, TN

Job Schedule: Full-time, Hybrid (4 days on-site)

Education Requirement: Bachelors Degree

Sponsorship: No

We are looking for an IS Analyst II to join our team in Smyrna, TN. In this role, you will act as a strategic internal consultant, bridging business needs with innovative technology solutions. This role is key to optimizing processes, enhancing systems, and driving impactful improvements across global business functions.

• Lead analysis across business processes, technology, cost structures, and strategy to identify opportunities for improvement.

• Partner with business stakeholders, IT teams, and third-party vendors to deliver effective and scalable system solutions.

• Serve as a liaison between business units and service providers, ensuring alignment and successful execution.

• Lead resolution of system incidents by coordinating across multiple third-party vendors.

• Translate and communicate complex technical concepts clearly to leadership and cross-functional teams.

• Support cross-functional and cross-regional initiatives impacting global operations.

• Drive agile delivery, taking initiatives from requirements through implementation efficiently.

• Lead requirements gathering through workshops, interviews, and collaborative sessions.

• Develop and document business and functional requirements (BRDs, use cases, system designs).

• Perform gap analyses across regions and processes to identify inefficiencies and improvement opportunities.

• Partner with Solution Architects to develop technology roadmaps and reduce redundancy and cost.

• Collaborate with operations teams to identify root causes of recurring issues and recommend solutions.

• Act as the key conduit between business stakeholders and development teams to ensure clear understanding and execution of requirements.

• Work with developers and SMEs to define solutions that balance usability, scalability, and performance.

• Manage vendor relationships, including selection, contract execution, and cost/feasibility analysis.

• Lead multiple initiatives simultaneously, prioritizing workload and navigating cross-functional dependencies.

Who We're Looking For

Required:

• Bachelors degree from an accredited university.

• 5+ Years overall IS/IT experience with at least:

  • 5+ years application development experience.

  • 5+ years experience in working with third party vendors.
    

• Working knowledge of interface with external systems.

• Interface with mainframe system experience a plus.

• Basic knowledge of Project Management methods, tools, and application development process.

• Occasional travel may be needed in support of project work.

Desired:

• Prior experience working with offshore personnel.

• AWS cloud and Salesforce experience.

• Interface with mainframe system experience.