Product Manager Information Services Schedule-Fulltime/40 Hours per Week Location- Lancaster Pa./Remote position but may require time on site POSITION SUMMARY The Product Manager for Information Services is responsible in assisting in the management of the assigned program to support University of Pennsylvania Health System (UPHS) initiatives. This position is embedded within the application team and is challenged with providing support and general oversite to the assigned program. The individuals will collaborate with representatives of Penn Medicine Information Services, Penn Medicine entity leadership, third party collaborators, vendors and customer partners to coordinate the delivery of information services proposals and solutions. A key area for the role is to provider customer service and relationship management for partners of Penn Medicine and the assigned program. The Product Manager will also work closely with third party vendors to provide guidance in the design, installation, modification, support, and testing for the implementation and maintenance of technology platforms and support the overall program management. The role will require the individuals to travel locally to partner sites up to 50% of their time. ESSENTIAL FUNCTIONS 3 Serves as a primary liaison between Penn Medicine and the partners in the assigned program. 3 Works with the IS Director, VP and CIO to understand the organizations strategic and tactical priorities and gather requirements for the assigned programs product and service offerings. 3 Defines and clearly conveys priorities, goals and expectations through communication and alignment of priorities; maintaining adherence, by IS Team, to established processes and procedures, accountability to commitments and achievement of expected outcomes. 3 Actively supports the Manager/Director in leading continuous quality improvement activities for the assigned program. 3 Works with Financial Analyst to coordinate vendor relationships as required, including managing PO software processes and contract management processes. 3 Participates in the sales efforts and contract negotiations for potential new partners within the assigned program, including demonstrations, scoping, contract and pricing delivery and follow through. 3 Occasionally, lead projects from original concept through final implementation. Establish project deliverables, document business requirements, and develop project plan, forecast, and schedule. Manage scope, cost, and timeline to agreed-upon parameters. 3 Identify performance risks and recommend corrective actions to drive performance. MINIMUM REQUIRED QUALIFICATIONS 3 Req Bachelors Degree Bachelors Degree in Business Healthcare, Information Services, or related disciplines And five years (5+) years progressive experience in a complex healthcare provider or healthcare research environment. 3 Req 2+ years Two years (2+ years) functional project management experience. 3 Req 2+ years Two years (2+ years) Customer Relationship Management experience. 3 Pref Masters Degree Masters Degree in Business Healthcare, Information Services, or re We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Lifes Work