Pennsylvania Medicine

Epic Application Analyst (Mid, Senior) - OpTime/Anesthesia

Pennsylvania Medicine$90K — $110K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with Healthcare Applications or EMR systems required (8+ years for Senior role).
  • Epic Certification, Proficiency, or Accreditation preferred.
  • High School Diploma/GED or higher education required.
  • Experience in technical support, analysis, or application maintenance.
  • Knowledge of integration standards and application functionality.

Responsibilities

  • Perform troubleshooting and problem-solving for technical and application issues.
  • Collaborate with technical teams and vendors to resolve complex issues.
  • Act as a liaison between operational departments and IT services.
  • Design, build, and modify application software to optimize processes.
  • Document system configurations, customizations, and support processes.
  • Communicate workflow changes and best practice solutions to stakeholders.
  • Assist in defining user requirements and system enhancements.

Benefits

  • Comprehensive compensation and benefits program.
  • Prepaid tuition assistance program.
  • Employee engagement programs promoting health and well-being.
Full Job Description
Entity: Corporate Services
Department: IS - EPIC
Location: 3535 Market Street, Philadelphia, PA
Hours: M-F, 8 hr. days, hybrid

This position is posted at 2 levels based on experience:
  • Mid-level
  • Senior-level
Candidates will be aligned to the appropriate level based on experience and qualifications.

Penn Medicine is seeking an Epic Application Analyst (Mid, Senior) to support OpTime/Anesthesia Module.

Epic Application Analyst

Summary:

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Responsibilities:
  • Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
  • Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
  • Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
  • Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
  • Provides customer service and acts as a liaison between the operational departments and Information Services.
  • Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
  • Clearly defines and articulates to operational stakeholder's workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
  • Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
  • Maintains thorough documentation of configurations, customizations, and support processes.
  • Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization
Certifications:

Epic Certification, Proficiency, or Accreditation is preferred.

Education or Equivalent Experience:
  • H.S. Diploma/GED and 6+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required.
OR
  • Associate's degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required.
OR
  • Bachelor's degree and 3+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is preferred.


Senior Epic Application Analyst

Summary:The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Responsibilities:
  • Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
  • Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders.
  • Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
  • Provides customer service and acts as a liaison between the operational departments and Information Services.
  • Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
  • Clearly defines and articulates to operational stakeholder's workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
  • Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
  • Maintains thorough documentation of configurations, customizations, and support processes.
  • Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization
Credentials:
  • Epic Certification, Proficiency, or Accreditation is preferred.
Education or Equivalent Experience:
  • H.S. Diploma/GED and 8+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required.
OR
  • Associate's degree and 7+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required.
OR
  • Bachelor's degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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