Job DescriptionThe Incentive System Administrator on the Sales Performance Management (SPM) Information Shared Services team is responsible for delivering one or more of the following services for the SPM team:
- Business Ownership, Configuration, Maintenance, Support, and Readiness of Incentive Compensation Management System
- Design and develop configuration changes, workflows, and templates/forms
- Administer and Configure user web portal
- Create and maintain Data Integration interfaces
- Create, modify and maintain SQL and tune performance
- Perform load testing on the ICM app and perform analytical data analysis of the results to identify weak points within the application architecture to remediate and increase ICM application delivery performance
- Liaison with server/network/security support teams when application delivery is affected
- Help create quick reference guides or content for colleague readiness
- Strategic Project Advisory - Engage in strategic initiatives to ensure that the information needs for the purposes of Incentives & Sales Performance are discovered and realized.
Required Skills / Experience:
- Demonstrated ability/understanding of databases & ETL tools like SQL, Python and Alteryx
- Demonstrated ability/understanding of Incentive Compensation Management Systems (NICE, Varicent f/k/a IBM ICM, SAP f/k/a Callidus, etc.)
- Program management - Demonstrated ability to execute in large change initiatives
- Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
- Self-thinker able to work through issues and escalate only when appropriate
- Strong oral communication skills & executive presence
- Strong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories"
- Ability to act as internal consultant, building relationships with partners, understanding requirements
- Ability to translate complex data with visualization tools and techniques for the business understanding
- Service Level Management - ability to manage competing priorities while meeting negotiated SLAs
Preferred Skills / Experience:
- 5+ years of financial services experience overall - broad-based financial services experience in variety of customer facing leadership or technical roles
- 5+ years working in business analysis or similar work (including requirements development), technical delivery, or large scale change initiatives
- 5+ years experience in customer facing front-line role and/or roles supporting front-line
- 5+ years experience with Varicent Incentive Compensation Management System (f/k/a as IBM ICM)
- Agile Kanban
Education:
Bachelor's Degree required
FINRA Affiliation required
Hours & Work ScheduleHours per week: 40
Work Schedule: 8:00am - 5:00pm, Monday - Friday
About UsEqual Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
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Background CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
